Customer Ratings & Reviews

Knowledgeable of the product, very professional. The men were courteous and experienced. They explained what they were doing, and answered all of our questions.

Tyler got my new Sony Bravia installed above my fireplace on a cool new mounting bracket and hooked up a new Sonos Arc Sound Bar and my Sonos Sub. WOW I am blown away.

I can say the agents knew their job and executed it flawlessly. Very polite, professional, knowledgeable, customer friendly and efficient. I would recommend this service to anyone and if you're lucky to get agent Darryl you'll bget the best.

Most recently (December 29, 2021) we had an appointment to install a Samsung Soundbar and a Brother all in one printer. Our visiting Geek Tech Squad member (Edwin Depena) arrived in a timely manner. He was FRIENDLY caring and KNOWLEDEABLE I would personally like you to “thank” him on our behalf. Edwin is a TRUE, thorough DEDICATED professional, EXTREMELY knowledgeable. He provided us comfort through our entire installation. He is an ASSET to Best Buy and the Geek Squad. You should also be proud of your involvement developing a “PROFESSIONAL “TEAM” under your tutelage. We hope you can provide him “special” recognition within the Geek Squad team in hopes to build further confidence within the entire team. Thank you.

The agent came mounted my sound bar to the TV and showed me how to work everything. She was great at it as well. Hope to get her again.

The initial Best Buy employee who recommended the Denon to go along with my set up was very knowledgeable and easy to work with through the process. The installer had the same qualities and I am very pleased and will recommend Best Buy and their employees.

Had a Tv installed and also wanted my audio connected to the sound bar. Geek Squad tech performed the job in a snap. Also tested and adjusted the sound so it worked perfectly with the TV remote. Well worth the price and highly recommended service.

The agents connected the Sonos soundbar and answered all of my questions. They were very polite and efficient.

Agent came in and solved our audio system set-up issues in less than an hour. He knew exactly what to do and walked us through the set-up and how to use the system. I would highly recommend using this service to avoid equipment issues and headaches.

The installation went fine. The rear surround sound speakers do not seem to work. The wifi was not connected to my smart phone and the functions were not explained on the remote or the lights in front of the soundbar. They just seemed to be in a hurry.

The agents did a beautiful job installing my LG TV and soundbar. We opted not to keep the soundbar so a member of the Geek Squad (Sean) came over and removed it. He was extremely professional and helped us in every way.

Great service and skilled techs! We’d recommend this service to anyone not fluid in the newer technologies constantly changing if you are limited with time, patience and knowledge.

It's good, a little confused, their system is not connected to the schedule sitting. When you call, they don't see the appointment.

The team that connected my new TV to my surround sound and performed all the necessary adjustments within the setup process did a great job. They were quick and efficient. They didn't leave until I was satisfied with the setup and they were happy to answer any questions I had. Nice job!

The guys came and installed my TV on wall very fast. They did really good job. I appreciate their job. Well done I recommend The Geek Squad for safety mount the TV on wall. If you decide to installing the TV for your safety call the Geek Squad.

My JBL Soundbar 500 was not an easy setup but the tech was diligent and determined. He got it working and I’m very satisfied.

Set up was quick and efficient. They took the time to explain each of the settings, and showed me how to make the adjustments.

the agents were very friendly and knew their stuff.i will recommend to my friends and family. thanks again

Quick and precise. Tested before completing process. Techs professional

The Total Tech Geek Squad service was exceptional as usual! Set everything up with easy to understand instructions for optimal operation. Total Tech is the best service product we’ve ever experienced.