Customer Ratings & Reviews

Would not do it again. I called and made the request of what I wanted to accomplish turning it completely over to your in house program. After over 3 months I had to settle for a system I was not thrilled with. I understand the Covid issue became part of delay but that does not change the fact that I spent much more than I intended and did not achieve my goal. I will say that the Geek Squad installers were wonderful and were trying very hard.

The soundbar was connected to the TV only and the geek Squad tech could not hook it up to the Sonos App???

Arrived at my home for the set up. It was obvious that they. We’re in a big hurry to leave. Set up the system and told me to play with the app and it should be fine

The video and audio are out of sync and the sound bar settings are difficult to balance

I complained about the sound quality of my Sonos sound bar. The quality was worse that the 10 year old TV in my home without external speakers. The techs simply told me that for an additional $800, I could upgrade to a better system. I think that they agreed with me that the Sonos system was sub-standard.

The guys they sent told me it can’t be mounted and it didn’t come with a mounting kit , which it did Couse they didn’t want to do it even though I paid for it .

The soundbar setup and integration does not work properly and I will have to have Geek Squad come back to fix it. The problems occur when we are in DT Streaming. The GS should agree to come back to complete the setup once the TV is completely configured.

Agent was here for 9 hours and I still had to call the BOSE representative to complete the action.

It was instalked, but a week after appt. But was installed.

Service person parked in the middle of the street, sat in the car never came to the door and after 10 minutes drove off. I would've never known if it wasn't for my ring camera. So I requested a refund called Samsung and did it myself. I completely dissatisfied by the entire team from start to finish. I lost a day of vacation for that too

Absolutely horrible. 2nd no show appointment. Then hold time was over 30 minutes to request a refund. And the best part the refund did not process all the way. They were able to conveniently cancel the cheaper part of service"system didn't update" so. Ow I'm going to have to call back to ensure the 2nd portion gets cancelled and my refund is processed correct lt. Amazing how they won't schedule an appointment until you pay but then have the. Erve to not show up not once but twice and not even call to say sorry, we are running late.

Service visit did not accomplish what we needed. The sound bar still does not work!!

First of all, Our problem was not installing a sound bar, it was our appleTV connection. The very nice techs, told us our AppleTV advise was not working, that they can’t be repaired & we needed a new one. We spent $150.00 on a new one. Our daughter took the old one thinking it wasn’t dead. She installed it on her TV. We didn’t need a new one! We are unhappy!

This ended up being too complicated for the techs. Eventually most things got hooked up, however the wires were installed in such a way that the tv stand was not sitting correctly, and we had to reroute the wires properly to fix that. Also the earphones were not hooked up at all, which we eventually fixed ourselves,

Yes for a time. The device is up to its old tricks. I can longer access the device. A free return visit to fix the problem would be appreciated.

Bad, as a customer, be prepared to wait a very long time for service or installation. Also, my tech put my sound bar where he wanted to put it even though I ask him to move it just a little to the left about 10inches and up about 2inches. I am disabled and can not remount it by myself. Please come back and do it right please. Jeff

Wasn’t too pleased with the installation. I requested for all the speakers to be synchronized with another one I had purchased prior and the tech didn’t do it. In fact, he claimed that was not possible nor necessary. Initially, I was hoping after the installation the sound experience from having a Geek Squad tech was going to be ebullient and flawless but it has not.

Only thing I got out of it is the soundbar was a big one so he took out, setup on TV stand, powered up. Overall I don't think it was worth paying the $49 for basic audio setup as he didn't do much beyond. It turns out that he didn't use the HDMI cable that came with it and almost walked off with it and gave me an optical audio cable. After he left, I setup with HDMI and did all the audio adjustments and then this soundbar was truly ready for action.

The sound bar continually disconnect from the TV.

It plays sound...nothing great about it.. cant custome EQ it..