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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7924 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 7,924 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed everything properly and even explained and suggested additional item needed to complete installment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate that fact he took time to speak with me while getting things set up to make sure it was running correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was quick and efficient. They took the time to explain each of the settings, and showed me how to make the adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job of setting up the sound bar and helping us get used to using it. The remote is very good and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fixed connections issues with TV/receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person that came from Geek squad was super nice and very knowledgeable and fixed the connection problems in no time- also programmed my remotes and adjusted the sound bar- great service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when scheduled and actually accomodated need for minor time adjustment. Everything was installed as we hoped (SONOS bar is upside down however, but not a big deal). Clean and courteous techs who took the time to program everything as well as provide a lesson for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Good Geek Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable of the product, very professional. The men were courteous and experienced. They explained what they were doing, and answered all of our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my purchase with care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku - Stream Sound bar is a Powerful 4K Streaming Media Player that will easily upgrade any TV with powerful streaming and premium sound. The Geek Squad installed my sound bar quick and efferently, nice job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    New Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and on time and quickly had the sound bar mounted to the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say that the two people who came to my house to hook up my new receiver understood what I wanted and how I wanted it to work. I had some special requests and they understood what I wanted and with a little hookup trial and error got everything working great and just how I wanted it to operate. Great employees.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Harmony Universal Remote set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician knew exactly how to set up my equipment and programmed the remote accordingly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad are installation studs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler got my new Sony Bravia installed above my fireplace on a cool new mounting bracket and hooked up a new Sonos Arc Sound Bar and my Sonos Sub. WOW I am blown away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad do excellent work and this was no exception. The guys were very professional, explained what the had done. There work is always outstanding no wires showing at all. I have used this service in the past and will continue to use them. Great job by these guys.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Actually hooked up my sound bar and back speakers. I felt good knowing that I did it correctly. Plus, they helped me hook up the media box we have. So it's always nice to have a tech savy person help.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my ceiling speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came when they said they would, 8:30 am, they quickly set up their ladder, ran wires to the attic through the wall, mounted four ceiling speakers, rewired my receiver, and tested the system. They were done by noon. It all works and it sounds great. They did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and setup TV, Sound Bar, Blu-ray. Very professional. They called with time of arrival and receive text also. They cleaned up as they unpacked. They answered our questions. Good job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky. I had a great tech. He couldn’t do much with that Bose Bluetooth system I had but because he was so good at what he was doing I had him come back to put in my new wired system. It sounds great and I’m very pleased. He did a great job because he had a good system to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad Sound Bar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In conjuction with the TV setup, the Squad also set up/hooked up our new sound bar and confirmed everything was hooked up and working.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Early, Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were earlier than expected and did an amazing job installing the sound bar and TV mounting. We are extremely happy with both the installation and the products and this is why we'll always shop Best Buy!

    I would recommend this to a friend
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