Customer Ratings & Reviews

decent installation but hurried and not good explanation to the customer. Some folks (I am one) need better and simpler guidance, and maybe some printed materials for reference.

As of today, the cables have not been covered and hidden as I was told would happen when installed on wall.

The Geek Squad person was efficient and instructed use in an understanable manner. However after one week the soundbar would not interface with our TV. I called the Geek squad person who had given me his card and both times I called he di not respond. Poor customer service for which I paid obet $200

The Geek Squad came and set everything up (or so we thought). We turned the tv off and the next morning, we could not get the sound bar to work. I cannot say too much at the moment because the Geek Squad will be coming out on Monday.

The Geek Squad agent did a good job hooking up my new audio receiver to all of my other components. However, after only a few weeks the audio receiver now has to be unplugged from the surge protector every evening then plugged back in the following day because it will not completely shut down. I was told by a Geek Squad agent that the receiver would have to be sent back to the factory for repairs and I would be without it for several weeks. I am NOT a satisfied customer!

I couldn’t wait for this survey. My geek squad guy was as ornery, nice and nasty as they come, he was horrible. I needed a outlet bar & he told me he only had 20mins to complete this job. I spent $100.00 for 20mins? Kyle or Kevin needs to be let go! He was nasty telling me what I could do just in case he had to leave I hired him I don’t think I will be getting the geek squad again ! I thought I was doing the right thing

Two members of the Geek Squad connected a new receiver to an existing in ceiling, multi-zone home sound system. It works great and they explained how to use the new system very clearly.

The agents have been out Twice to fix the Sound Bar connection. They were very professional and nice people. Unfortunately they could not completely fix the problem and I had to bring the Sound Bar in to be sent out for repairs . I have a Warranty with the Sound Bar and was disappointed that I have to wait 5 to 6 weeks for an answer on the problem and return.

Your team couldn't set up the sound system. They left and promised me a refund. I am officially requesting a refund of $99 for the setup, which wasn't done.

Horrible delivery and install team, they never show up on the day of delivery and install. They didn’t even call me to let me know that they wouldn’t be able to deliver my tv and surround sound system as promise. I waited half a day and it was past the schedule time for delivery and install, so I called them. That’s when they told me that they wasn’t able to deliver and install, they didn’t even have the decency to call and let me know. Wasted my day waiting for them.

The set up was a disaster and it wasn’t even geek squad it was a third party had to reschedule 3 times and didn’t even have the correct stuff to install very disappointed

Product doesn’t stay connected and is impossible to reconnect…

I purchased the Bose Lifestyle in April and set up the installation for June, had a partial done in July and still waiting for the other installation

Agent installed two replacement solar motion detectors. The first two flooded and failed after three months. Two days after installation the two new ones have gone offline. I have messaged/called three times and no response. Solar detectors are not functioning and I don't know if it the equipment or installation. And all this on the fifth installation appointment that was made--first four were no shows.

Things are still not working properly. I have problems with my digital optical audio.

mounted my TV and connected all the devices.....but appears not to be connected correctly. Need someone to come back out to address these issues

Really does not add up to be what I expected for the price I paid !!!

Showed up 4 hours late. My son had to correct their work. Disappointed. They were contractors because I guess the real geeks were overbooked. Get it together. P

He came, I said I did not have the Soundbar. He did not give me credit for not mounting/attaching it. Very disappointed.

1. The soundbar did not improve the sound of the TV. 2. I had no real place to locate the big bass box that was not expected as it was not explained to me when I bought the associated TV. 3. The Geek Squad did not install the TV and sound bar, as I requested. 4. The TV and sound bar were delivered weeks after the promised date.