Customer Ratings & Reviews

Appt was from 7am-1pm, didn’t show up till 6pm and had no contact with them all day!

The agents that mounted my sound bar left the wires dangling. The whole point of getting these installed was so everything was flushed and clean. I ended up having to do everything on my own. They mounted my tv and had the wires dangling for that as well and never installed the HDMI wire I asked them to put on prior to mounting the tv. Terrible service!!!

The Geek squad rep was unable to fix the problem. He suggested something is wrong with the TV.

Very poor sound we return that. Not worth it it’s expensive and good for nothing

It was not the technician who installed my new TV and added the extra charge added to my bill, but IMO the $50 add on to plug in the sound bar was excessive

They came out to help see if my new tuner was hooked up correctly as it seemed to not push out much power. They said it was hooked up right & only suggested to maybe get new speakers to possibly fix the weak audio output. They didn't seem to want to be there & were short with their responses to my concerns/options. I would like for another geek squad crew to come out with speakers to see if I'll get better performance with them.

After three (3) visits it seems tp be working as well as it can

It was as if these guys never did the job before. One of them (Samuel) immediately started saying “we’ve got a problem, you didn’t pay for WiFi setup”. I said I paid extra to have it set up and mounted. It took these two 25 minutes to do the job and were out the door before I could even see if the sound bar worked. Next time I’ll pay twice the price for my own electrician. Yikes.

Terrible. A 3rd party was used. Awful. It wasn’t geek squad.

No solutions except to upgrade all of my working equipment. Nice gentlemen but it was a waste of money.

The first tech called to confirm. Sent an email. Came to my high rise and left without notifying me. Then after I had been waiting two hours, I called him. He lied to me and said he called me to say he cannot come up. Absolutely unacceptable. If he lies about that how could I let him in my home?

The third party that came out over complicated things..... There was a point I couldn't even get a straight answer from the individual.... Unpleasant experience

Totally unnecessary. Apparently the first mini bar was defective. I could have installed the replacement myself.

I have a sound bar that doesn't work geek will not come and unhook it I'm in a wheelchair and oh chair and they all they do is tell me different things they can't do instead of things they can do and I'm a total Tech member and this is a real joke to have to go through all these problems that I have to deal with with this sound bar

Bose sound bar was improperly connected to TV by Geek Squad. Multiple visits failed to solve the problem. On the last scheduled visit, technicians failed to show up. Had they simply Googled the problem or contacted Bose, they could have solved the problem, as I eventually did by myself. Overall, the Geek Saud’s performance was extremely disappointing.

Sound bar set up never happened nor did the mounting of my frame TV as service guys refused to go through attic to run cable

Yes, the techs (2 of them) fixed the problem, but a flat rate of $125.00 is rather steep for something that only took 15 minutes at most.

Had Geek Squad come do a home assessment one month ago. Was told technician would be coming out for installation within the week. Had one call but no followup visit. I have Ring so no GK visits were recorded. Over 10 calls and one month later new home visit needs to be scheduled since original agent entered no notes and the assessment was closed without notes or followup.

ZERO STARS!!!!!!!!!!!! i have to have 50 characters so its a big ZERO

I really would really have really chose 0 stars if I could’ve. It was the worst experience I’ve had in a long time. This person should not have ever been hired. Could not do even do the simplest task I hired him for. Never before have I heard I can’t do that so many times. If you want the job done do not hire the Geek Squad be smart And call New England Data Tech. They are extremely intelligent, knowledgeable and can clearly get the job do right. You get what you pay for. A bargain is not always a bargain.