Customer Ratings & Reviews

This took two times to get this "complex project" completed. Poor quality squad members.

Don’t sign up for the Geek squad tech support they try to sell you at the store. Terrible customer service outsourced to India. Not worth it. Don’t waste your money. I’ve been trying to cancel the service for the past two days. They keep telling me that I should be receiving an email confirmation for the cancellation but so far I haven’t received one.

TV was delivered, plugged in and connected to cable. No help in use. Hours spent connecting to Wi-Fi and Google account. Still trying to learn how to access web-sites I was told would be available. No instruction book. Internet help difficult to reach. Long wait for return visit to connect existing surround system, only to be told it was incompatible with new TV without additional new cables.

The associate got my sound bar up & running while he was there. The very next morning, i powered it up & no sound.

Should be able to use one remote for all components. Tech suggested that I purchase another remote(?)

Never got the smart tv apps sound to run through the soundbar

Very polite. Great guys but for what I was charged not worth it. The problem was not solved.

The agent hooked up my stereo sound to the inside and outside speakers. This lasted about a week. Very disappointing.

Showed up a day late. Hung the tv. Tossed the remote and said "There you go" and left without sorting the wires, programming the tv or setting up anything we PAID these con men to do! Been a Best Buy customer a long time... not sure anymore...

Never performed as promised. Requested review of adding my Bose Home Theater System never performed.

Not impressed at best ! Date was cancelled at the last minute,was rescheduled for three weeks later without my approval,and was offered 100 dollars off for the inconvience,person doing that was reading off a script. DONT USE THIS SERVICE unless you want a major headache from unreliable people

Purchased 12-14-22 with scheduled install date of 12-19-22. Delivery and installation has been rescheduled since 12-19-22 multiple times,it is still undelivered and installed andis rescheduled for delivery/install on 01-01-23.

Someone doesn’t know how to do their job. Polite people but still no success.

They never showed up, didn't call, even after personally reaching 6 times during the day, the Geek Squad was unable to provide me with any updates or whereabouts of my installation.

I was only asking for help to get an existing sound bar purchased at Best Buy, still under warranty, reconnected. Not a new set up. Two guys spent three minutes. I paid $79. This happened after my phone help was limited to unplug and replug device in.

Agent had no clue how it was done. Remote is still not working. He was here for over 90 min and left.I am no better off now then when he came. A waste of money. Agents should be trained on each product. The rear speakers were getting very little sound and the agent had no idea how to correct the problem. Very disappointed.

Had to come back twice. Awful attitude. Don’t waste your money on them

Appointment commitment was not honored for the fourth time

The reason I upgraded my receiver was because I wanted it wo work with Alexa. The tech plugged it in but couldn't get it to work with Alexa. After he left I had to redo the entire set up to get all the components to work together. I still can't get the speakers to play from Alexa through the receiver.

Set up of surround sound system was not good. Ended setting it up myself.