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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 7,928 reviews
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was friendly, helpful and informative. He showed me how to set up and use my system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer and installation. Called with updates related to her arrival. Very personable!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable about the issue I had. They where able to solve my issue in no time. Also very knowledgeable about like products! They have helped me over the phone, in store, and at home. Definitely recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well executed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek techs connected all my old stereo speakers receiver, and CD player with brand new wiring in my tight office environment. The sound quality is the same or better than it was 20 years ago! Thank you to the super polite and efficient Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Couldn’t have asked for more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the Home Theater installation people are wonderful. It was Ludwig that installed my Sound Bar. Knowledgeable, friendly, cleaned up after himself and made sure I knew exactly how it works.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quickly they set it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set this all up and showed us how it works. We were very satisfied with them and their knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank God for the Geek Squad, when our sound bar went out they helped put the sound back on , because we had to wait for Bose to fix our sound bar. We would have been without sound, for weeks til we got the new sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After mounting our TV, the agents connected everything including the sound bar. Ran the audio to make sure it was all working correctly and set up the sound bar’s settings as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dante installed my sound bar and rear speakers. I LIVE these items. Watching my tv is like being in a theater, with cheaper popcorn! Thank you, Dante!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    professional , courteous and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my new audio system quickly and efficiently. I really couldn’t have done it all in twice the time. So many connections to be made between TV. , DVD, Satellite, gaming systems and Alexa. Well worth the money to set it up correctly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved us hundreds of dollars on new install of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have continued to pay for Tech Support and we are so glad we did. We recently purchased a new TV. Since we had this service, they came before delivery to ensure we had the right TV mount and set up. Then they came back and installed the new TV and connected it to our Sonos sound system and hauled away the old TV. Having the Tech Support saved us several hundred dollars. It more than covered the cost of the service. I recommend this service if you have several electronics that will need servicing or installations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Daniel and Scott did a great job doing my setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gentlemen, Daniel L. and Scott did a very thorough job installing and fine tuning my equipment and remotes. Hard working, knowledgeable and did whatever it took to make it all correct and sounds excellent. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected along the samsung Qled Tv. The combination is so good. Good quality soud and you can hear when a pin drops, its so clean. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and sound bar install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two guys swap out a tv and connect a sound bar, and they were awesome! Could not have been any happier with their service. Thank you so much!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    geek squad installed my new sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was patient, professional and took time to explain nuances of the install and operation of the sound bar. He was responsive to questions by myself and my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful! Came in and were very knowledgeable and efficient in getting my soundbar system setup and have not had any issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Another Positive Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep competently corrected tv and sound bar connections. We were pleased with his expertise and experience regarding these devices. We have learned to only schedule the Geek Squad for electronic installations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround sound works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an older Sony home theater surround sound system. The installation technician, Dave Thomas, was able to connect our new 4K TV to it and it sounds GREAT! He even deactivated the sound control on the TV so that the DirecTV remote controls the volume on the home theater amplifier.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    " Cool Guys"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and knowledgeable with the product they installed. They gave my wife and I tips on how to operate and how properly maintenance .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb-outstanding--better than I could imagine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curt, Chuck and Nick were very professional. Everything worked as well as I could have hoped for. They made sure we understood exactly how the system works and what to expect from each unit. Such a credit to the organization.

    I would recommend this to a friend
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