Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Geek Squad set up was great.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad (Mike) did a great job setting up my Sonos speakers.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Alex, from the squad, was on schedule and patiently explained the setup of my new Bose sound bar. He even set up my DVD player, as well. He was super efficient, made appropriate suggestions and had a great attitude. I couldn't be more pleased with the service and the product.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Squad members were very understanding our problems and took care of them, There were good at explaining what was being done and what we needed to do and learn the changes.
They were very polite and cleaned up anything that needed to be cleaned.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The guys that installed my 77inch TV did a GREAT job!
They called ahead and let me know when they would arrive.
Put their boots on and wore masks. They were very knowledgeable and got a plan as to what had to be done. They explained the new TV and listened to my concerns and walked me though everything. Their workmanship was very good.
Brent Paterson and partner were the installers
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents were fast and professional and very helpful on how to use the remotes and got the TV set up on the wall quickly and saved my back! They also interconnected all the remotes and were very courteous and cleaned up any mess they made, Kudos guys!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Agents connected our Bose to our devices skillfully and efficiently according to our needs, asking good questions and addressing our concerns. We had an excellent customer experience and would use them again. We also recommend this service to anyone without reservation. We were delighted with the result
This reviewer received promo considerations or sweepstakes entry for writing a review.
The young man was very knowledgeable and polite. He explained and answered all of our questions. He also took all the packing materials and made sure we didn't need anything before he left.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Frank and Barney in Madison MS do the absolute best install jobs. They put my 75 in mount up previously and then installed both the sound bar and subwoofer. There was a modification to the mantle that they handled flawlessly. Great people who do a terrific job.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent hooked up my two devices, and programmed the remote control, and answered all my questions (even one about another device). He was very friendly and efficient.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent fixed the issue with my sound bar and tv needing 2 different remotes. That was great but after they left I shut off the tv and when I turned it back on now the sound is off until I turn it up.