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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad out of Southfield eric

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad installed new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a beautiful job installing my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is more than just an install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great. The two techs brought in all of the equipment. TV, Mount, sound bar and speakers. Unboxed all and started the process. When complete they picked up all of the packing and boxes and loaded on there truck for disposable. No mess. All of the controls and functions were explained. Very professional and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad set up Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up the soundbar to my TV and I am more than satisfied with what they did. I would recommend them in a heart beat.Ge

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solved my audio issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently switched from DirecTV to streaming content using the Roku device. Set up was easy with the exception of having the remote control the Sound Bar volume. The Geek Squad representative was able to resolve the issue and everything works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Technician was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who recently installed a Tablo recording device and a DVD player did a great job. He wasn't familiar with the Tablo unit, but knew who to call for the information he needed to set up the unit. He made sure I knew how to operate the Tablo before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Local agents great. Phone agents horrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who came to my house were great. Getting through the telephone agents was a nightmare. Transferred to 14 different agents and four dropped calls before I got to someone who never even answered my question. Eventually just gave up and scheduled an appointment for a service call. Five stars to the Geek Squad agents One star to the telephone agents. If you need help I would recommend you just go directly to the store and talk to a real person.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very Good; Not Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was working excellently, but I don't feel I'm getting its full benefit. Need a bit more instruction. The upgrade to smart technology is all new to me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a new build home. The squad had to run wires through channels in the wall for my home theater. They were polite and went right to work. Cleaned up after themselves. I also had a washer dryer, refrigerator installed. They were also awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a very professional job of setting up the tv assembling the tv stand & the sound bar, my rating is 12 of 10.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound! Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Sonos sound bar to my Samsung tv and programmed both to work from my remote. Looks good and sounds great. I’m very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad review number 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could swear I did this already, ages ago, when I knew the names of the young men who helped install my soundbar and fiddled around with all my remotes and made my life easier . They were polite, knowledgeable, and I'm sorry I no longer recall their names.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my new SoundBar, very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Call The Geek Squad to Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member diligently and professionally connected Bose speakers and other equipment to my wall mounted TV while securing the equipment in a specially designed cabinet.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation of Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our sound bar to the TV and explained how it worked with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Vizio Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound at inexpensive price point. Get a big bang for you dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I could not have done this job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was completed very quick. After all was done I would have liked more info, perhaps written. Also, when there are questions after using the tv for a time I need to be able to ash questions without so much hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed Sonos to our existing system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set a Harmony Elite Remote and Sonos speakers into my existing system. The guys were professional, nice and got the work done quickly. Explained how the new equipment works and made sure every component worked with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as usual the Geek Squad showed up big time...they hooked up my Sonos beam with no problem....showed me how to get the best out of the product.....great guys!!!

    I would recommend this to a friend
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