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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful during installation and very thorough educating us with system

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    bones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new t.v and had geek squad connect for me. They came on time and did a great job setting everything up and walking me through all the things i needed to do with the new set. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that mounted my T.V. was absolutely excellent & the sound bar works perfectly. Truly Thank You!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out to connect my Soundbar was very knowledgeable. He took his time to make sure everything was connected accurately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech, Ashley, was prompt, efficient, knowledgeable, communicative and courteous while installing my new sound bar system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed our tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic!! We love it!! Sounds great! The Geek Squad was really knowledgeable, friendly, and did a fantastic job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and completed the installation with no issues. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job setting up my equipment and explained everything about the system and how to operate it properly! Thank you very much!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TH59

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job with the install and all connections. We won’t hesitate to use them in the future when we need something done right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad saves my day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Show up at the appointed time! Very courteous and friendly. Also, gave suggestion on adding turntable to my entertainment system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar installation was quick and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar was connected to our TV quickly and they were able to have it controlled by the TV remote to make it easier for us. Kudos to agents Dustin and Justin!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were pleasant and knew exactly what was needed to get my sound bar working!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived on time. They installed the bar works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad guys were very good and they explained the whole products to us and even on how to use it wish I can get them all over again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Leave it to the Geeks (Pros) !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My G.S. agent was informative and friendly , as for me trying to set up by myself no way ! Do yourself a favor , spend the $ for the setup it’s worth it .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad rep was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar to my tv in a short period of time and was very competent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was some confusion as to what they were supposed to do when they delivered my floor speakers, but they not only delivered, but set up and equilibrated my sound system. My home theater sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job installing my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians and thorough setup! They were detailed and explained everything thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bose lifestyle surround sound 2 streaming channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great. Very patient in explaining & demonstrating how to use all of my systems, not I’m gonna remember everything but I got a go start. He even Sketched it out for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Agent butter was the best!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek agents were awesome came did all installation. They were so polite, knowledgeable ,help and made us feel confident in their work and sincerety.that is hard to get that type of first Class service.!!!!

    I would recommend this to a friend
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