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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, new exactly what he was doing. Took time to explain how easy it was to use. Highly, recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service. Fixed sound bar problem and security camera problem by the same guy. Prompt timely arrival. Very happy with Geek Squad service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fabulous Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is of extremely high quality and very reasonably priced. The sound quality is as good as the very expensive sound bar we have in our other family room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad I called for the help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow that came did a great job hooking up my soundbar and explaining operations. He synced everything to my comcast remote which was so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounding equipment. A detonate upgrade from previous equipment. Worth the investment

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geek Squad does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a little hard of hearing and the soundbar enchances the sound without having to turn the volume way up.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    HAPPY HOUSE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BESTBUY TEAM THAT SET MY TV UP ON THE WALL MOUNT ALSO CONNECTING IT TO MY SOUND BAR AND DVD DVD PLAYER WAS PERFECT. I WAS COMPLETELY SATISFIED WITH THERE WORK.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first crew really messed up everything but the TV, but These guys - I wish I could remember their names - made my system sound great! Thank you SO much!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio Setup took a while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician worked diligently to set up the audio system and showed me how to work it. However, I could benefit by receiving the in-person instructions again because it was my first time using such a sophisticated system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar installation is great. Sound system w0orks very well with my television.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a DefTech pro 800 center chanel to a DefTech 1080 they swapped them out gave me a detailed break down of what to expect, quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connect all my devices and in addition reconnected my device that I use to hear through my hearing aids. They (Michelle and Jet) went on line to see instructions for installing and testing it. Works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and installed our speaker system . The agents did a great Job. The system sounds awesome. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was here and did excellent work answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received was outstanding. Relieved to have joined the Geek Squad, Thank you for the quality service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GeekSquid installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech did a great job setting up the sound bar. he was knowledgeable and made sure I understood how it worked. He even asked if I had any questions on anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a good job and worth the price to have it done.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, efficient, knowledgeable and professional. He was exceptional in every aspect of installation and customer information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STELLAR ALL AROUND SERVICE!!!! SOLID 10 STARS!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon gave me a courtesy call about an hour and a half before their scheduled time. Then arrived an hour or so later with his assistant Trey. I let them in; showed the set up area for the T.V. and they went straight to work! I left them alone to do what they do and before I knew it; they finished! Took the time to show me the features, set up the apps, cleaned up and left. They were on-time; quick - fast - efficient - personable and courteous.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Outdated Sound Bar Connection to New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job connecting my Sony sound bar! A bit confusing, as 3 year old sound bar model was not in the pull down menu, but the guys made it work!

    I would recommend this to a friend
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