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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our sound bar. We don't really understand how they work or if we've got it tuned in correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful install man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off geek squad didn’t install, 3rd party installed my receiver. This gentleman was very helpful explained how to use it. Even offered if I had any questions later to call him. Overall did a great job very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tv and sound bar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my 75” TV and hooked up my Bose sound bar. Now we can feel like we are at the movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GEEK SQUAD KNOWS THEIR SOUND BARS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Visio sound bar was connected and setup without any problems. The Geek Squad even had good acvice on where to mount the subwoffer for best sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I tried to do this myself I did not succeed. In home serup was done quickly and took me from 3 remotes to 1.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the experience with the “at home” service of Geek Squad I recommend it. I also found that it was less expensive than I realized...which was a pleasant surprise.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar and explained what he was doing and why. He also gave instructions on how to use the remote with my tv and sound bar using only one remote.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar , great sound no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted hooked up my new sound bar ,is great stereo now , were friendly ,I paid geek squad ,to install is a new service they offer ,I like it . Compete with online

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad agent was excelllent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who installed my system was excellent. Showed me how to use the system. I would highly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Teething problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did have a problem. The sound bar quit, no sound. I unplugged the fiber optic lead and plugged it back in after fiddling with other settings. It suddenly began to work again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valuable service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job installing the sound bar along with my new TV, explaining the components and how to control volume and bass levels. Valuable service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad set up home theater with great sound ba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a nice job of setting it up and it works great. Easier to use than our previous sound bar which needed a reciever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job of setting up the sound bar and helping us get used to using it. The remote is very good and easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Purchase Saved Me a Big Headache!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad that I purchased this Geek Squad Home Audio Installation Package. I had intended to reuse my old Panasonic Subwoofer with my newly-purchased Sony Home Theater Receiver. The Geek Squad Audio Setup Professional pointed out that I couldn't reuse my old Panasonic Subwoofer with the Sony unit because the old unit didn't have a built-in amp. The old Subwoofer was a passive system, requiring the amp supplied by the old Panasonic Home Theater System. I never would have known this, and I would have been so frustrated if I'd tried to set up the new system myself. We went back to Best Buy and I bought a new Sony Subwoofer, which included its own built-in amp. Thanks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installing TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, quick, friendly service, by knowledgeable people who are very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved sound and better viewing experience. Sounds are deeper. Techs were great saw I had failed to order a mount kit and brought one with them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and professional. cleaned up when finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in store and home service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fiona from Geek Squad was friendly, helpful, efficient. I'm happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came on time. They installed the sound bar and woofer quickly and had it working in no time at all. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TWO MEN WHO SHOWED UP TO OUR HOME WERE EXTREMELY POLITE . I WOULD HIGHLY RECOMMEND THE GEEK SQUAD - IN ADDITION THEY WORE PPE DUE TO THE CORONA VIRUS WHICH IS MUCH APPRECIATED

    I would recommend this to a friend
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