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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 7,928 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my soundbar and set it up to my personnel taste. Works with your iphone, totally awesome!! The agents know all the extra tips to get you connected.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek Squad service, Cameron, was outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech, Cameron, was outstanding (!!!!) with the install, even came back when the soundbar wouldn't work and fixed the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dynamic duo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daryl and Domenic were spectacular! They are very professional and knowledgable in their job! They took their time in mounting our 2 tvs and cleaning up after the project was done. I will always request them in my home for any future projects. My husband and I can not express how grateful we are for the 2 of them and how patient they were with our decision making.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tech Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech set up sound bar in minutes, and zeroed in best sound and use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly botched effort initially; but the team (especially Stacy) that followed up did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    No worries for installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No guesswork required when the Geeksquad installs new products. Our in-house Audio receiver died and the Geeksquad was able to install our new replacement and get it working. They had a challenge, but succeeded and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    The Geek Squad Made a Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very professional, and they connected all of the components.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The Geek Squad man was VERY good, & knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY difficult to find, see, and operate the button selections. Overall sound is between fair and good, however still superior than the DTV speakers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad going above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made my sound bar sound SO much better! He was really nice and helped with some other settings on my tv that really enhanced the picture and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Want to hire the Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pleasure to have two smart, impeccably neat, proficient young professionals. They arrived on time, explained the process clearly, and never made me feel stupid when explaining how to work the devices they installed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed the help setting up our Sound bar. The guys were super helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived as requested and performed service. He is friendly and well qualified to perform the service requested. Great Service I would recommend Best Buy Geek Squad for service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fast and efficient and answered all questions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Looks and sounds great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job on installing my new tv and the Sonos sound bar that fit below using the kit I had bought!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Efficient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new home theater sound system and integrated it into the other devices. Fast, efficient, respectful of the space. Walked us through operation and customized it to our needs.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    Sound Bar Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a 2 item install that day, replacement of wall mount and sound bar install. I did over hear the tech stating one screw on the sound bar didn’t match up so he left it out! Coming off of shoulder surgery, the wife helped me and we were able to line it up without much difficulty and installed the missing screw. , overall they were on time and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech were very professional neat careful not to damage walls...very helpful w my questions on instructions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Could Not Have Done This By Myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was outstanding. With the mess of wires behind my TV, I did not have the expertise to install. Having the Geek Squad install this was definitely a great stress free installation.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Sound Bar Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a minor problem with my remote for my LG sound bar. Geek Squad member was a great help in determining the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The geek squad sound bar installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an outstanding job, mounting my sound bar and connecting it to the television.

    I would recommend this to a friend
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