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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Rob was very personable and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my TV mount/TV/Sound system. They were extremely knowledgeable about everything and was very quick with installation. I would recommend them to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Synced my sound bar to my tv almost effortlessly. One less thing to worry about during my move into a new apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. I feel everyone should have the protection plan and when possible have the qeek squad install. They are very professional and do a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service! Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did a great job setting everything up for me. They were fast and very friendly. Definitely recommend the service! The only problem was with the Sonos app itself. I already had an account for some older sonos speakers that don't work with the new app, so I had to create an entirely new account with a new email for these new speakers. A big pain to log in and out to operate different speakers from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound bar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the Sound bar a lot. My husband has a hearing problem but can hear most things with the sound bar. The Geek Squad sent someone out here to take care of it and he did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Working Techs! (But Over-Scheduled)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys came in and set up my entire system to include speaker and component installation and programming set-up to use the system. They worked 11 hours (!) on the project but were unable to complete the entire set-up in that time. It was a HUGE project and not enough time was allocated to the job. They were courteous, respectful and patient and kept a clean and neat worksite. I have had difficulty getting follow-up appointments to complete the project in a timely manner to to over-scheduling of the techs and inadequate tech staff. I have nothing but praise for these technicians but am disappointed in the scheduling and management.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Associate Leo showed up as scheduled and changed out our sound bar in a timely and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad specialist was very efficient, and was nice about explaining what he was doing. I learned a few things, and that gave me enough confidence to move the system and set it back up again. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Setup of TV Sound Bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I engaged Best Buy Geek Squad to set up a sound bar for my TV that I purchased elsewhere. The technician set it up quickly and and was very accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in desperate need of a tv so I went to best buy to find one. I found a tv and it works perfectly. I asked for suggestions because I do t know most of the brands. I was pointed towZrds an Insignia brand. This is a fire tv and works similar to my last Roku tv. I then arranged to have it delivered, set up and my old tv was taken out of the house. Then the two gentle men showed me how to run the tv. The color of the picture are great. The picture is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even that it would be easy to me to do by myself was awesome to have them installing my sound system - they were quickly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job don right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and even when he needed a second helper he showed up quickly! Did a top notch job. Cleaned up after himself and even put furniture back in place when finished.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    3rd Party service installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were great. The installers were very friendly and courteous during their stay. There were no problems and I enjoyed their input. A Great Team Tom

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad have always provided superb and very professional service while delivering and installing both my big screen tv and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant!! Thankyou. Couln't have done it without you! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job in connecting my SONY Sound Bar that works in tandem with the SONY TV. This sound bar works with and compliments my SONY OLED TV also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dreamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar keeps me at home and away from movie theaters. Sometimes it even “shocks” it sounds so close.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my sound bar Very professional easy to get along with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar works great. When a football game or a a special movie is on the TV, the sound is amazing. The installation team was knowledgeable, patient, and efficient.

    I would recommend this to a friend
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