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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad #1 at all installs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad just finished installing 2 MyQ wi-fi garage operating systems. I trust all installs to these guys! They do it right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had my Sound Bar up and running in only a few minutes. Great work. Sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY SOUNDBAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love listening to music and movies with the sound bar. It makes a big difference.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad solved my Surround Sound System Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the problem and checked out other related issues in an efficient and courteous way. The representative was a pleasure to do business with.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY SURROUND SOUND SPEAKERS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD DID A GREAT JOB WITH CONNECTING MY SOUND BAR TO MY SURROUND SOUND INVISIBLE BOSE SPEAKERS! I AM VERY HAPPY WITH THE SERVICE AND SHE WAS VERY FRIENDLY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very friendly and professional from beginning to end and did a great job. I was particularly happy with their attention to details important to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the soundbar installation. They were extremely professional and completed the task in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad (Kurt) hooked up sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right on time. Kurt hooked up my sound bar system. It works great. He was very friendly and listened. Very pleased. Happy with all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar installation was great. Set it up to have the best foward facing sound

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this was a repeat service call to exchange a soundbar and subwoofer, the Geek Squad installation was seamless and the technicians were knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    PROFESSIOAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSOINAL INSTALLATION EXTREAMLY HAPPY WITH THE PRODUCT AND INSTALLLATION

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional and also friendly. He clearly knew what he was doing and was very careful in the setup and testing of the sound bar. I would absolutely recommend the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great sound. Sound just like a theatre.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad in my home to mount 3 TVs. The technician was professional courteous and knowledgeable. I have The Geek Squad Total Tech service and was supposed to receive a discount for TV mounting. When it was time to pay I had to spend an hour on the phone trying to get the billing correct because this is a new pilot program and no one knew what was going on. The person who set up the service when I called did not bill it correctly and they were charging me over $500 when it should have been only $150. Throughout all of this the technician remained professional and courteous. After a little more than an hour they finally got the bill correct. The service would have received 5 Stars if not for the mix up. Overall I was satisfied with the service, but annoyed with the billing confusion and wasted time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar connenction done professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar connection and sync with the TV was done professionally and efficiently and the sound has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were called and given a time window. Technician called to let us know he was on his way. Arrived in timely manner. Installed sound bar and explained how it works. He was pleasant and did the job correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great. they installed my sound bar in mins.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geeksquad installed a soundbar for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad techs installed our new gear quickly and it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very quick and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I decided to spend the extra money for the setup. I usually set up on my own but the team made sure everything was perfect with picture and sound and exactly what I like before they left!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sonos sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was outstanding. Geek Squad Andrewl was very knowledgeable. Installed sound bar and connected to other Sonos speakers easily. Would use him again.

    I would recommend this to a friend
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