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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 7,928 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member was. very knowledgable. Spent time making sure I felt comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar system produces Excellent sound!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad was great as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad connected everything to my TV and Sound Bar correctly and spent time explaining how to use all the controls on my remote

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was installed in just a few minutes, and it's working perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    prompt, courtesy, and very good at their job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and did a nice job installing my sound bar patiently showed me the features, and when I had further issues at a later date they came back at no charge,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my JBL Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young ladies that came to install the soundbar on a Sunday afternoon were great. They had the soundbar unpackaged and install/setup in a couple of minutes. Keep it up young ladies.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Performance Grade Install!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad gets the best results for a complicated home theater to install compared at the best price giving maximum satisfaction by highly qualified technicians I find is a must!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional quck and easy easy installation thay were in and out

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Came out perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast & positioned everything where I wanted it to go. They were very knowledgeable & explained everything perfectly. Would totally recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is on my contact list. They took away my old TV but first help me find a new TV on sale on the website, went and got it and set it up. Huge help

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up our new sound bar and mounted our TV. As always, they did an excellent job -- very professional and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Soundbar Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was knowledgeable and professional in their actions and personable in their interactions with us and did an excellent job of connecting our sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Services was outstanding and enjoy interacting with the GS. I would do it over and over again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Glad i have Geek Squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were polite, answered all my questions and set sound level to what i needed. Could not have set this up on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Bar and Great Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the quality of sound from this affordable sound bar. Geek Squad to only minutes to set it up and hauled away our boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad was professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and Netflix they explained the process of how to program and how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt in their work and respectful. When asking questions they would be more than happy to answer.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was not acting up when Tom was here. I recoded on phone and he came back. He reset settings. Still acts up but less time. Was going on for hours now minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Definitive Technology surround system finnikey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my dream system Sony 75` TV, cabinet, & surround sound system, Sony DVD playyer spending over 6.000.00 on it! I have had the Geek squad out to my house 8 times as the D.T. surround system rear speakers will not stay linked to the system and has to be linked by a G.S. tec. I have had to buy service contracts on all my components to cover the fees. All The Geek Squad tec`s have been Great it is just time consuming to have to have this many service call and I know this will have to continue! The speakers themselves sound awesome they just will not stay linked. TV is 4K and perfect! As well as the Sony DVD player!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy camper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the sound bar to the tv and then then to the wall with no trouble and it worked and sounded great. Perfect job with placement excellent.

    I would recommend this to a friend
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