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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 7,928 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good Teamwork

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the only way to go when you need in-house help. They were professional, on time, extremely knowledgeable and very helpful in training me on my new TV and sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tweak my surround sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin tweaked my surround sound that had a faulty center speaker and a non working BluRay DVD player. Now my family room is filled with great sound and a sub woofer that rocks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable and fixed the many issues we were having. VERY pleased with our service and the expertise. Well worth the service call.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well done!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and Steve mounted and set up the new tv perfectly, and connected it to the devices/speakers. Then John explained how it worked and answered all of our questions!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They all work well together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works together. Tech came on and installed new tv and made all the connections and it sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Remove & Replace Home Theater Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing my receiver, I also scheduled installation with the Geek Squad. They arrived during their scheduled window and Tyler did a superb job with the project. Thanks for the quality service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wans't going to but a sound bar until I heard this one at the store. When my TV and sound bar arrived, Geek Squad set it up for me and I am amazed at the exceptional sound quality. Definatly worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly quality installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geek squad agents that came to my house to install the sound bar. Where is friendly knowledgeable, methodical, carried about the person they were, therefore to give him or her the best installation that they possibly could. If ever in the future, I have another electronic device to be installed I will definitely request these two gentlemen.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek insulation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, they knew their stuff, and answered questions. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad for life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar no problem hassle free and it sounds fantastic!! He even took the box with him to recycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SET UP OUR SONOS SOUND BARS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my three Sonos sound bars and explained to us how to use the app. We were very pleased with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add-on Soundbar Connect - What a great idea!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When talking to the agent prior to my appointment to mount my TV, I told him I had a sound bar that I also wanted to hang on the wall. He said we can discuss other options when he came. During installation, he told me about this sound bar connect system that hooks up to the TV mount. That way, the sound bar is not fixed to the wall, but can actually move with the TV if you adjust the position. I had an Ah-Ha moment. He just happened to have brought one with him! Needless to say, I bought it and had him install it. Love it! Bravo Geek Squad!! Thanks for helping out this technically challenged girl!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad came to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done. Got here on time. The guys were very helpful with insight on exactly where to install in the room and how to navigate through all of the settings.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek Squad was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek employee was awesome, set up the sound bar and helped us with the remote issues we were having with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job in installing the system and was very courteous . Would highly recommend the product and service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad rep installed all accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep went above and beyond. A true expert and we are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad improved the function of our soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their soundbar setup was awesome. When we upgraded our TV, they switched our soundbar over to the new TV and changed the soundbar connection from Optic to HDMI, giving us to control the TV and soundbar from the Direct TV remote. This was a huge improvement from the optic connection which required the use of the separate soundbar remote to control the sound which was very inconvenient.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best representatives from Geek Squad as well. Well knowledgeable and give best support

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG plus Bose: can't beat the combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rich, vivid, brilliant picture on my new LG 4K smart TV. Geek Squad was able to connect my Bose sound system to the TV. The result? Great picture. Vibrant sound. Thanks, guys!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    H&G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were equipped, personable, had necessary knowledge- overall did a fabulous job!!!

    I would recommend this to a friend
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