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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Hearing Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help for folks with diminished hearing, especially for use with TV's with rear facing speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV and Bravia Theatre U

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach and Josh are such a great team. They were very professional and answered all our questions. If I need any more help I will be sure to get them to come help us again. Thank you Zach and Josh!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad did a bang-up job installing all my TVs and the Sonos system. They were efficient and made no mess with the install. I loved the service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WIN! WIN!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good products were installed, and the Geek Squad showed us how to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service instAlling sound bar and answering questions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound Bar system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed my new sound bar and subwoofer. They took the time to make sure I knew how to use the remote and how to relocate the subwoofer, if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thanks bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad were great and set up my soundbar for me on my cell phone it sounds awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greet buy, quality is clear and watching action movies wow n o words can describe how good it sounds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Level Up Connection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the sound bar connect to hook up my new av-reciver to my new 75" tv. After they install the tv mount it on the wall ran the HDMI to our system they went over how to turn on my new gear. The set up was that easy made sure that after they left I knew how to turn it on use the products and best overall went over it a few times just to make sure I understood the new equipment that I now have in my family room. We did a room calibration test for my 5.2 home theater and I was very excited to be able to watch movies and game on our new home theater.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Geek team as we had with the Vizio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of 2nd soundbar, as we did not like the Vizio bar and asked BestBuy to exchange it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael if the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are referring to Michael Ivy, I would award this man 13 stars. Instead of installing a new sound bar and TV, he fixed our old one -- which is what I wanted done in the first place. THEN he volunteered to follow up to be sure we received a refund. Way, way beyond what we expected!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad did good work....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad providers hooked up the television and sound bar , got the whole setup working and the system works well. Satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for the expert setup of our home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad workers set up our TV from right out of the box. They also installed speakers in the wall (3) and ceiling (2) and set up the components with our new receiver and 4K Blue-ray DVD player. They showed us how to use the remotes (we didn't get a universal remote this time around) and how to turn on, turn off, and navigate through the menus. Everything was set up before they left so that we felt confident we knew how to run everything. This is the second time over the years that we have used the Geek Squad to set up a home theater. Both times we had a great experience with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting this up it’s our new TV, great sound, very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalation was smooth and quick. Very professional and kind to my two large dogs and one toddler.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect installation with a great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung soundbar which works perfect with my TV; especially since it’s been hooked up correctly. Terrific Geek Squad team.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    The work is done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man was patient and understanding with me. I did not hear him call my phone because it was charging in another room. He came back later to install. I will say, though, that he was reluctant to move all the equipment where it should be because it meant taking the straps off the wires that were already there, and restrapping them. Eventually, he decided to do it because there was no other way around it. He did not show us how to work the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service was excellent. It took them no time at all to set up our sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set this up easily and the sound plays really well. Better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Site Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My in-site Tech was great. Very smart, efficient, resourceful, respectful of my home and congenial

    I would recommend this to a friend
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