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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 7,928 reviews
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original sound bar did not work but another one was ordered and Jose from the geek squad brought it and set it up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installation was professionally done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my sound bar after I moved my residence. This was a quick and easy process, completed by two professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and cleaned up who wouldn’t be happy with the services very professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the sound bar installed in the living room to give us a better sound quality. It does work better than what we had. Sound is much better when watching movies!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dependable and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a Best Buy Agent installing mount my TV and all my equipment connected to it is so easy and I recommend everybody for the nominal fee do you have Best Buy do this service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The other natal led was wonderful. He set up the sound bar and made sure everything was connected with the television remote. Very pleased with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad hooked up all TV components completely.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent hooked up multiple components and speakers to my big screen TV at new home. And did it cleanly and neatly, and explained to me clearly how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are higher and lower priced sound n=bars out there but this LG 5 channel mid priced unit met my needs. Affordable and buying the TV mounting bracket was worth the extra money. That way the sound bar moves with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Install Technician I have ever seen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that set up our soundbar was fantastic. I have come across many technicians over our 77 years but this man was very efficient, respectful, courteous, professional, and made sure we knew how to operate the soundbar before leaving. He even said we could contact him if we had any problems! Now That's Customer Service!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Very friendly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time service and answered all my questions. Found out I had a remote that didn’t work with my sound bar and received a replacement one at no charge! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick ,efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick personal service. They were ingot their work done and left. Always with you in mind.Highly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer did an excellent job. Ted, great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ted installed the new Denon receiver and removed the old Onkyo receiver. Answered all my questions professionally. It was a pleasure doing business with him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick & Painless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for a quick and painless install and set up for our system. It was replacing an existing system so we thought it would have difficulties but we were pleasantly surprised.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very appreciative of the technician that came to my home. He was very detailed and thorough. I wish he could always be the one who did my installations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to sit up. Works just fine. Adjusting sounds easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Final Surround Sound Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did exceptional work. And there was one glitch and when I called them they rushed back and fixed it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy and efficient installation. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    instal of my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a wonderful job as usual... I definitely recommend them for all your install needs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad, soundbar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was on-time, very nice, knew what he was doing, and did a great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. They called with an ETA, arrived on time, delivered, installed and tested product neatly and efficiently.

    I would recommend this to a friend
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