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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 7,928 reviews
  • Rated 5 out of 5 stars

    Ver professional team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed by the professionalism of the team and how quickly they installed the tv on the wall

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was very fast and professional,showed me how to use it. This sound bar makes my tv sound like I’m at a movie theater.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tech. Courteous, knowledgeable and "effective"! Everything went perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Set up was quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Always grea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys are always very friendly and thorough. Answers all questions and are sure we know what we are doing with our new equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad rerouted speaker wires.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was professional, efficient and made sure all speakers worked. He also made sure the receiver settings were accurate and explained everything he did.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job was done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job of mounting my new TV and sound bar as I requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Srrvice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional service. knowable. thorough. courteous. cleaned up behind themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    South Shore Geek Squad is the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The South Shore Geek Squad in Plymouth is the BEST. Doug and Matt are knowledgeable, respectful and take the time to answer any questions we may have. The best!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv on the wall mount and connected it to all the devices.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an excellent job of setting up my system. Took his time and made sure everything was right. Explained the operation clearly and in layman's terms. I'd give him 10 stars if they'd let me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Life savers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek representative was extremely knowledgeable, professional and refused to leave until we were totally comfortable with how to operate the equipment he delivered and installed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know how to do a proper installation. They are very knowledgeable and helpful. Explained how to use everything in terms we could understand

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Knew his stuff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and knowledgeable. He gave us his business phone in case of questions. We did have one of which was not his fault. He came back the next day and solved it ! Great service and great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reconnecting TV and Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciate the two Service Reps that came to our home today. I was unable to get there to meet them. They were patient and thorough with my wife on explaining how to operate the remote. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my surroundsound system, and tuned it, and did a very amazing job and didn’t take them long at all. I would highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our customer service gentleman was perfect. He competently fixed our soundbar system ran the wires behind wall perfectly Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks performed their magic. Two young men did a superb job as well free 101 lessons. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy install for the tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the tech installation, explained everything she was doing and made the switch seemless and she was very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value-added installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was especially impressed with the responsiveness of the total tech team who arrived at my home promptly to do a complete the sound bar installation. They not only successfully installed the unit, but provided value-added service to eliminate one of my remote controls bycan consolidating my Roku remote to include the Sunbrite television operation! I'm most pleased with total tech service.

    I would recommend this to a friend
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