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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 7,928 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Smooth process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians connected my new TV to my existing sound system. Everything was done correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed they came out on a Sunday. Easy to work with but I think they were more used to setting up appliances than a sound system. Got everything figured out in about an hour so I was happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Squad —- Geek Squad that is!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad pot my wall mount in place... mounted my Television. And hooked up my sound car and then made sure I knew how to operate everything. Thank you Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GMGirl's Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar sounds great and base is nice. Perfect for my open living room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives great improvement on the sound. Don’t have to turn the sound up as loud as before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Issues resolved with surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac is great. Took short time to get sound bar, tv, and remotes in sync. Only 1 remote now. Customers need to realize not all techs are the same. Call backs are part of great service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    expedient set-up of universal remote/devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed universal remote and explained navigation route to all devices and improved surround sound set up. Courteous team that answered all questions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this soundbar along with a new 85 inch tv. It really makes it a true theater experience! I highly recommend purchasing this soundbar set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TaDa! Ready to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I volunteered to help with the one wire that connected the back speakers was told that, if you pay for a service, you shouldn't have to help. It was a great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents mounted and installed our 55" TV and connected the sound bar (optical cable makes this easy). They were friendly, informative and efficient. They completely cleaned up after they were done- floor (pieces and dust), wiped TV down, and removed all trash and boxes. They made sure to inform us of controller use and tv operating system settings and acclimated us to the overall tv system and sound bar functions. They answered all of our questions and it was well worth paying to have them professionally mount and adjust the tv and system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Same guy from Piedmont SC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job same as TV install both installed at the same time was not actually geek squad but outsourced couldn’t be more pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lakeisha and Alejandro called ahead of arrival, showed up on time, were polite, respectful of my home and performed the task efficiently. They cleaned up the area. They checked all the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Polk install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job. Geek squad performed as expected. Have recommended to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD IS FANTASTIC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hey what can you say... the Geek squad guys brought my TV to my door, installed it on the wall and even connected my sound bar to my set. I mean they did it all and all I had to do was watch... THEY ARE GREAT! Oh ya... they even connected my Roku box to the tv too and were here less than an hour or so. I use the Geek Squad every time I need help with my computers and they have even helped me with wifi problems so if you aren't a member yet you really need to join the Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar purchase &installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound bar. We're used listening to the speakers that are in tv's. The guys who came setup everything and did an awesome job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those guys did a great job. I appreciate them it's nice to see somebody very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very courteous an helpful employees an where very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar and also helped me with another problem. I couldn't access the Starz icon. HNe also updated the method for using the DVD player. I was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Expert, friendly and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only installed the DVD/CD player but answered my questions regarding the rest of my system in a clear, concise and friendly way. Great Job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed TV - the mounting all accessories that were recommended and did a fantastic job. Very glad we have Geek Squad Service contract!!!

    I would recommend this to a friend
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