Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 7,928 reviews
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
Smooth process
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technicians connected my new TV to my existing sound system. Everything was done correctly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was impressed they came out on a Sunday. Easy to work with but I think they were more used to setting up appliances than a sound system. Got everything figured out in about an hour so I was happy.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad pot my wall mount in place... mounted my Television. And hooked up my sound car and then made sure I knew how to operate everything. Thank you Geek Squad!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Isaac is great. Took short time to get sound bar, tv, and remotes in sync. Only 1 remote now. Customers need to realize not all techs are the same. Call backs are part of great service.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad installed universal remote and explained navigation route to all devices and improved surround sound set up. Courteous team that answered all questions
This reviewer received promo considerations or sweepstakes entry for writing a review.
I volunteered to help with the one wire that connected the back speakers was told that, if you pay for a service, you shouldn't have to help. It was a great experience!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad Agents mounted and installed our 55" TV and connected the sound bar (optical cable makes this easy). They were friendly, informative and efficient. They completely cleaned up after they were done- floor (pieces and dust), wiped TV down, and removed all trash and boxes. They made sure to inform us of controller use and tv operating system settings and acclimated us to the overall tv system and sound bar functions. They answered all of our questions and it was well worth paying to have them professionally mount and adjust the tv and system.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Lakeisha and Alejandro called ahead of arrival, showed up on time, were polite, respectful of my home and performed the task efficiently. They cleaned up the area. They checked all the boxes.
This reviewer received promo considerations or sweepstakes entry for writing a review.
hey what can you say... the Geek squad guys brought my TV to my door, installed it on the wall and even connected my sound bar to my set. I mean they did it all and all I had to do was watch... THEY ARE GREAT! Oh ya... they even connected my Roku box to the tv too and were here less than an hour or so. I use the Geek Squad every time I need help with my computers and they have even helped me with wifi problems so if you aren't a member yet you really need to join the Geek Squad!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent installed my sound bar and also helped me with another problem. I couldn't access the Starz icon. HNe also updated the method for using the DVD player. I was very satisfied.