4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Geek Squad Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the Geek Squad is excellent. The person was professional, friendly, helpful and took the time to explain and show how everything worked. I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I hear the voices-not the background noise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hard of hearing & the sound bar has helped me to hear most programs very well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professionals at work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional in installing everything and answering all questions asked.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional & friendly. Got everything set up properly & answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, fast service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and efficient service customized for our room.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    go TotalTech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    go TotalTech; guys came at the beginning of the appointment window; knowledgeable and careful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thorough installation!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad got this new surround sound system hooked up and tuned to hit hard. I love it … amazing work gents!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In ceiling speakers install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed 4 in ceiling speakers to complete my home theater setup. Excellent service and professionalism by geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techician with my TV remote fixed!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great! Very helpful, professional, and friendly to deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect install I love best buy. Jay had to work on Sonos Soundbar They treat my house like it's their own!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sonos soundbar.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and knowledgeable, he connected my soundbar and sinct to my t.v.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Team work and professionalism

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team got right to work and was relentless on getting it perfect. I'm so glad I went with the Geek Squad I never would have gotten this done on my own.. Thanks Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that came to my apartment were awesome. Very professional and they knew what they were doing. I’m extremely please with the work

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Soundbar B5 Series

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great! Technicians took their time to install items and mentioned recommendations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed new to to surround sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new tv to my existing surround sound. Took time to show me how to use new smart tv and take advantage of my surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV and Sound Bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and sound bar. He did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos equipment.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment! Super high quality sound. Recommend their equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek Squad installed my Home Theather sound system

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and the install my Yamaha Home Theater System very professionally. Everything works perfectly. Thank you guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative that came to our home was respectful and very knowledgeable. He was able to replace our sound system and show us all the ins and outs of the products. He cleaned up all the boxes a debris and let my home looking like it did before he arrived. Would definitely recommend service installation from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my audio / video center

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and his partner were an enormous help in getting my entertainment console set up. I couldn't be happier with the level of service I received. Worth every penny

    I would recommend this to a friend
Sponsored