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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No cost installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally done and easier for me! It comes with my yearly membership too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GeekSquadSoundBarConnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Sound Bar works very well with my new TV. The quality, sound, and resonance of the sound bar is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Superb team of Geek Squad providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new Mesh network, installed new Receiver, balanced my great room speakers and did it all joyfully and with clear instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to install my new TV and sound system were amazing. Very knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    squad installed the sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my sound system was quickly installed with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar gives a theatre sound that is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv program and soundbar install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent insyalled sound bar and did initial programming set up on the tv. Educated me and wife on streaming services

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Thank you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did get the sound bar set up. A review of the instructions would have been helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Installed quickly. Need 20 more characters which is totally unnecessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    less hassel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the geek squad with this install, not my first time using them. I did this because I wanted my Sony 65" 4K ultra to sound like it is supposed to. I wasn't disappointed. The geek squad was on time as usual and did the install with ease. My patience was not tested and it took the stress away. The guy knew his stuff and explained why he was doing things a certain way. He had my system calibrated and running in know time. He programed the remote settings for the best results. I did take some notes so when he was gone I wouldn't have any problems. Last but most important, he gave me his card and said if anything came up to just give him a call.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound Bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation by the Geek Squad was great. They explained the operation and tested the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job,installing our T.V.above our fireplace, looks great,thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Sound is pretty good. Love the design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & Efficient sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job fast and efficient. Knowledgable and respectful Geeks.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my sound bar and gave me instructions on best use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team set up our system quickly. They asked questions and gave excellent advice on where to mount the system. These guy's knew what they were doing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech came too early; I missed him.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was at my house an hour and 15 minutes earlier than scheduled while I was out running errands. My husband was home, but I was disappointed not to be able to observe the installation, get a quick lesson on the Bose Speaker's operation and ask questions. When I finally sat down a few hours later to operate it, I encountered an issue. I called the technician on the number he left for questions, but he never returned my call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected our sound bar to the television. Very easy for the tech

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku soundbar pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came out and installed my soundbar pro then explained all the function it had..excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Two very kind and well informed techs. Could not h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar. Very knowledgeable and took the time to explain everything to me in detail. Even helped me understand my remote on my TV better.

    I would recommend this to a friend
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