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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 7,928 reviews
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connected the soundbar to my tv. I needed his service, because I needed to control the volume from the app on my phone. My remote did not support the soundbar. I would never have figured that out on my own. The $100 charge was worth every cent!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad comes out to your house and sets up your item st no charge with being a total tech member

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up and mounted my TV & Sound Bar quickly and efficiently with no problems at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a new 4k tv purchase that I intended to synch with my Bose Sound dock, which is roughly 4 years old. I had been having some difficulty in activating my sound dock with my prior tv, which had been damaged during an electrical storm that gripped my area and was concerned the system was fried. However, the Geek Squad techs were able to reboot the system and sych the sound dock with my new tv, and since then, has been working perfectly. The Geek Squad technicians were very prompt, efficient and helpful as they troubleshot the device, and through their help I was able to save hundreds due to not needing to purchase a new sound bar to replace my current one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home Sales Manger & Installers were phenomenal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In-home sales manager & installers were phenomenal! Matt Kelly (In-home sales manager), & Chris, Connor, Cardell, & Yadi, (installers), were polite, efficient, accommodating, quick, knowledgeable, & friendly. They took pride in their work, a rare quality to find in recent times, & made sure that we, the customer, were completely satisfied & comfortable using the products, before leaving. These individuals should be recognized for their outstanding customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing sound bar under TV. Level and hid all wiring from site.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No fuss, just efficient & professional installatio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was efficient and professional, answering all questions along the way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just s as n easy plug in but I didn’t know how to do it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad on time, quick set up and connection to my new OLED TV. They answered all questions and made idly simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher removed my old receiver, trimmed or replaced wires, installed and setup the new in less than an hour. Very professional and personable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member came in and did a great job wiring the new speakers and getting everything set up correctly for quality sound in our Movie Room

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgeable Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Technicians were knowledgeable & explained in detail how to use my new sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was polite. He knew exactly what was going on. I would recommend to someone else

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job installing my Bose surround sound theater system. Instructions on how to use my receiver to get the best possible sound my system. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. From. Sales to installation Could not have asked for anything easier and more professional

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Friendly and Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed and setup my Bluetooth head phones for my wife and I. Was very knowledgeable and made sure we knew how to use them before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound for Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am successfully using my TV with the home system and have no echo or distorted sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by experts! I love that they called ahead to give me an ETA. All done quickly and efficiently. I will certainly use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and did an excellent job they were very professional and cleaned after themselves... came in an out they know what they are doing ...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has a great cinema theater sound and a outstanding bass

    I would recommend this to a friend
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