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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional team, friendly and expert team and they are so fast

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew and Josh from the Geek Squad hooked up and tested the sound bar system. They made sure that I was happy with the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the install of the Sound Bar. The installers were pleasant, professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set our soundbar up in no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Geek Squad guys who set up our soundbar. They are so good at what they do and gave us good advice on many things we have bought. They taught us how to stream and always answer every question we may have about technical stuff. They are also very polite and tell us our questions are good so we don't feel so dumb.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    INSTALLED MY TV QUICKLY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected everything. They showed me how to work everything. Overall great job!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connected with HDMI to TV, sound delay issues when turned on TV. with my Logitech remote. Geek returned to connect Optical to TV, No more sound delays : )

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound bar for medium size living room. nice for sport and music. Geek squad did nice job of insulation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful Installation, awesome Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done professionally and the Geek Squad was great! They answered all our questions and were very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team connected our new soundbar to our tv and answered all of our questions about its operation and where to find trouble shooting information if needed. The members of the team were courteous and very efficient. This was our first time using the Geek Squad. We will not hesitate to do so in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job connecting my soundbar with my tv. Working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service well done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came on time, were efficient and polite. Set up our apps and made all connections, Provided instruction on remote and general use of the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv and Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not tec savvy. The thought of having to carry in all my new equipment and set it scared the dickens out of me. I didn’t have to worry because the Geek Squad did it all. They brought everything in and hooked all the old equipment placed the new equipment where I wanted it and hooked it all up. They made sure all the remotes were working even my cable remote. Then made sure I knew how to use everything. A new TV, sound bar and Blu-ray/DVD player. Everything I needed for a movie night with friends. And I only had to make the popcorn. The Geek Squad did the rest.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connection was easy only i need to use 2 remotes. this sound bar is not compatible with my TV. Sales person evidently did not know this.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was on time and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech installed my apple tv in short time with no issues. He was very knowledgeable and pleasant. I would Highly recommend him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improved sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra points given for being very nice and helpful and wearing shoe covers. Points taken away for not double checking to make sure everything worked after the first trip. The Geek Squad was out and upgraded our WiFi system and modem and installed Apple TV. I would have given them more stars if everything had worked properly after the first visit. Unfortunately it didn’t and they had to come back out to diagnose the problem. Turns out the modem BB recommended for us didn’t work properly with the WiFi system they recommended. We replaced the modem and spent quite a bit of our own time getting everything to work. It’s working now and is a big improvement over what we had previously.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    the set up guys where great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came set everything up great. they had trouble with the sound bar. but i was able to fix that with some help of the store sales people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came to our home for the set up of this product was extremely kind and professional. He was patient and answered all my questions. I was very pleased with the service he provided. On time, too! GREAT service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased geek squad pkg so they connected my sound bar. I super happy I did too because first I didn’t have to do anything. But more importantly I had an vizio sound bar Sony tv and xfinity cable. There were issues getting the sound bar to work with the xfinity remote. But their guys new exactly what to do. Me and hubby like own remotes so I got him another I couldn’t program it. Xfi couldn’t even help said wouldn’t work. I called geek squad and in seconds it worked. I definitely wrote code and steps down

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job professionally done fast and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Currently is my Comcast remote, haven't used the LG remote yet. Might not need to. Geeks installed it.

    I would recommend this to a friend
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