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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very friendly and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were prompt and efficient helping me with my soundbar and proper positioning of my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Boss 900 Home Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing my new Boss 900 Soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    LG sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and completed the installation of the sound bar in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent service at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my theatre room after 14 yrs with 4 K projector, new receiver and HDMI cable and streaming devices etc, awesome now, very happy with work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Technician was knowlegeable and efficient.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an installation and calibration of a new Pioneer elite receiver into my home theater setup and the technician did an excellent, thorough job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Total tech is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a wonderful job and tried to help with any of the other issues I had

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected the TV to my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was very knowledgeable, informative and patient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were immediately impressed that he entered our home wearing shoe covers.He also respected our home by not spreading the packaging all over the room and he did not leave the mess with us. My wife and I are senior citizens. While we have some experience with technology, we are not as up-to-date as we’d like to be. The Geek patiently walked us through the steps of using a new system, more than once. By the time he left our home we had enough workIng knowledge to enjoy our new entertainment devices. We appreciate the service and support provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jorge from the Geek Squad is a Star.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent, Jorge, was fabulous. He was the one of the best service representative I have ever had in my house. He knew or looked up how to hook up the sound bar with the smart TV and the Xfinity box, along with programming the remote control to open all by pressing one bottom. I wish I could ask for Jorge every time i need the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, very impressed. It made a big difference.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Geek Squad soundbar connection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad men were VERY helpful and spend time showing us how everything worked!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really adds a WOW to your TV and music!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Squad was great. When there was a problem they fixed it right away at no extra cost. Love the surround sound for TV viewing and listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great service for dummies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was relieved to find a service that was able to connect all my new toys. I’m an older adult that has a hard time keeping up with all the new technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and good service. He was friendly and demonstrated how every works

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job they were on time neat and fast

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely delighted with the installation of the sound bar. Tech was wonderful. I will continue to use the Geek Squad. They are well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook my sonos system! Did a good job had to deal with some issues but took time went step to step finding each problem and fixing them!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Quick as a wink!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When re-installing our tv, agents also reconnected the sound bar in almost no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geed Squad were very professional and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Matt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never owned a sound bar before but it is awesome.

    I would recommend this to a friend
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