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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 7,928 reviews
  • Rated 4 out of 5 stars

    Geek Squad did audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real impressed with the guy that came out originally. I ask him to be sure & chg out cable but he did not & so after 3 or 4 days starting losing the sound from new sound bar which by the way was a replacement for one that we had bought from Best Buy less than 2 yrs ago that had same issue. After spending over 3 hours on the phone getting passed around to 7 different people trying to find someone that could or would try to help me, I finally got a man that stayed with me until we at least scheduled for someone to come out & fix the problem!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy way out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad agent who set up our sound bar. He was quick and efficient and showed us some ways to make the sound even better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my home theater knew exactly what they were doing and took there time to answer any questions or concern i had

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    3rd party service not so impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected ok. took 3 appts before getting someone here. do not accept 3rd party service.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This was installed/connected to sonos network. This has been a welcomed change from the previous play-fi i was using before

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Team Victor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and Team were awesome again with wall mounting and two sound bars installations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Basic Audio Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad returned to our house to complete the audio set up in order to improve sound quality. We were very satisfied with this additional cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my soundbar and made sure everything was perfect along with education is on the use of our soundbar. They were patient and so professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. The tech who installed was awesome!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Be Lazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re going to mount it . Let Geek squad do it. They will make sure it is centered and level.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hired a Geek Squad to put this together and he did fantastic job not only that went through few tips to use it without going through manual. Was impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Staff had to dig a little deeper and make some adjustments to reconnect my sound bar. I thought it was going to be a ‘no brained’ for them and something I should have been able to re-sync myself, but I’m glad I scheduled a home service visit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad was very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Crisp, clear sound. Glad I purchased this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is great especially if you can’t fit your new tv into your car. And they set it up for you too and remove your old one and all of the packaging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad is so good and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Bose tv sound bar, amazing difference. Amazing sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound for low cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a low cost sound bar to help my wife hear better. This did the trick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician was very helpfull in many ways and service was great, his name was Garlan, can’t say enough good things about him he was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vernon good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good not good at all from Best Buy itself Six times they cancel my installation appointment Best Buy told me I would be compensated- nothing yet Best Buy lies to me about 6 times before installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and son took 3 days trying to get our Bose soundbar connected to our Epson projector. The Geek Squad took 20 minutes and it was connected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can you hear me now! Lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Browns games about to be off the hook! Great sound!

    I would recommend this to a friend
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