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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service for Sound Bar...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Advisor connected Sound Bar. Fantastic Sound...Thank you...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup of my soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and setup! Guys were friendly and showed me how to access the sonos menu and provided excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did great, they showed up on time and made sure everything was hooked up right and even programmed my satellite remote to turn on my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooks a great sound bar so I can hear the TV better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheers to the Geek Squad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few tries to get everything working perfectly, but the installers were very professional and get it done.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good suggestions about the trouble I am having with my remote.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome job, awesome sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up all of my devices and were very professional. And patient in explaining it all to me. And now my shows and movies sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Fills the whole room perfectly! Actually sounds like I'm at the movie's!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really quick service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar and had me hearing better in a matter of minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad answered all my questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had wrote a list of questions, and he answered every one. He even took the time to show me what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The quick squad or knowledgeable and quick! Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are very knowledgeable and quick installed everything in a timely manner! Very friendly and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was VERY good at helping me to understand the setup and workings. The job was completed in 30 minutes, including educating me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installation of audio speakers/ TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted 4 TV’s and installed ceiling speakers, center and subwoofer for complete surround sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the sound bar was very satisfactory

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake did a great job in the installation of all our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony sound bar makes a wonderful difference to our TV experience. The Geek Squad got it all connected and it works well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad put the new sound bar in and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the sanus tv mount.We decided to let the Geek Squad do the Audio set up that they offer.im sure almosteveryone knows how to do this but there are some who don't or just don't want to fool with it.I say let the Geek Squad do it they do this a lot so it's something they know how to do very well.They were professional and made it look easy to do.they were in and out in no time .They wired up audio -cable - surround sound- Xbox. Very neat and clean and took time to explain after they were done on how to make all work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recommend Geek Squad services enough. For the price, they are unbeatable. I usually like to do everything possible myself, but there is no question that it was much better to have Geek Squad install a new TV, soundbar, washer and dryer. They immediately identified and fixed several missing components and connections, and knew exactly how to position and connect everything. It's not the first time, but I remain consistently really impressed by Geek Squad services and value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived at promised time. He was pleasant and knowledgeable about my needs and made appropriate suggestions to make sure that I enjoyed the system. He was very efficient in setting up the sound system using as little time as possible. His instructions about operating the system were clear and simple.

    I would recommend this to a friend
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