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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product, great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly installed the sound bar and neatly pulled all the cables to make a professional installation

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2 home theater systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up both surround systems and made sure we understood how to work the systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and pleasant!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and my soundbar and demonstrated how to use the remote to control them both. They were professional and pleasant. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician quickly analyzed and resolved my issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician arrived on time as scheduled and that is always important. He also called ahead that is equally as important and shows really good professionalism. Once here he asked excellent questions that helped him decide on action to take. Once we realized what the issue was I located the remote control that was necessary to properly set the sound bar. Once again I am a happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar grouping rocks. In home concert quality and clarity. Surround sound as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad member fixed a sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent knew his sudject matter and fixed my problem quickly. Provided proper user instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are elderly non-tech-friendly people who needed assistance setting up our new TV and sound bar. Chris was very patient, knowledgeable and taught us some easier ways to use the remote. VERY happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of connecting the sound bar properly and explaining things to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and answered all my questions. I was very pleased with their installation

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar really works well. I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this sound bar!! Sound quality is fabulous!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    saved my sanity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly connected all of our devices and were very good at instructing me on how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed all equipment very efficiently and was very knowledgeable, answering our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job installing 4 wall mounted speakers and a subwoofer. They set everything up and tested it to make sure it worked

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Universal Remote Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up our Universal Remote! Very knowledgeable! Could not have asked for a better job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice for small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality and plus bass. Don’t miss my five speakers anymore and specially all the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Installation a Breeze for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new Samsung (65-in.) Smart TV and felt the necessity to get a new Sound Bar to enhance the audio in my family room. Came to BestBuy and booked the Geek Squad to install the audio system since the TV was too heavy to move. The Squad quickly did the work with ease that elevated the audio quality to a remarkable level for my blu-ray movies and streaming channels, too. Had to make some popcorn, relax and enjoyed the big screen movies!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad gets an "A"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar and paired it to my tv. Both were done to efficiency

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trkdalas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the absolute best...anyone would be crazy not to use thier services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV and sound bar quickly a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, courteous efficient. I would definitely recommend their service.

    I would recommend this to a friend
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