Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 7,928 reviews
Pros mentioned:
Installation
Rated 5 out of 5 stars
Great product, great installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They quickly installed the sound bar and neatly pulled all the cables to make a professional installation
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents installed my tv and my soundbar and demonstrated how to use the remote to control them both. They were professional and pleasant. Thank you!
Technician quickly analyzed and resolved my issue.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad technician arrived on time as scheduled and that is always important. He also called ahead that is equally as important and shows really good professionalism. Once here he asked excellent questions that helped him decide on action to take. Once we realized what the issue was I located the remote control that was necessary to properly set the sound bar. Once again I am a happy customer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are elderly non-tech-friendly people who needed assistance setting up our new TV and sound bar. Chris was very patient, knowledgeable and taught us some easier ways to use the remote. VERY happy
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought a new Samsung (65-in.) Smart TV and felt the necessity to get a new Sound Bar to enhance the audio in my family room. Came to BestBuy and booked the Geek Squad to install the audio system since the TV was too heavy to move. The Squad quickly did the work with ease that elevated the audio quality to a remarkable level for my blu-ray movies and streaming channels, too. Had to make some popcorn, relax and enjoyed the big screen movies!