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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 7,928 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Working sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my sound bar to work with my TV after I've had it fir almost 2 years.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio head sets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, saved a marriage. Geek squad helped solved problem of hook up. Well worth the money. My husband can hear TV now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the surround sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable and hookup was quick sound is awesome great quality and great service from the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky enough to have Agent Cory who hooked up my computer to my printer as i have a google computer now and an hp printer. He has got to be the most knowlegable Agent that they have. He makes short work of any task and always has such a pleasant attitude. I dont trust anyone with electronics except Best Buy. They are the Best of the rest. And thats a fact!!!! Thank you Agent Cory for coming to the rescue. As always. Happy New Year to everyone. God bless you all. Thank you, Sandra Steele.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed it and did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my soundbar. The quality and sound is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will bring the products and install them. I am an electronic idiot so their help will be invaluable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great job they really did a good job explaining to me how they set it up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was professionally done. Sound is crystal clear. Boxes removed from our home. Questions answered. Geeks very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Team was excellent! Came to our house and set up our new TV, hauled off the old one, set up the sound bar and made sure everything was in perfect working order! Highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional on time and answered your question

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Geek Squad for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian and John were very knowlegable. They both worked on the set up of 2 new devices, and kept at it until surround sound was fine tuned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys that put up system were amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the geek squad to my house and they were fast and efficient. Explain everything to me till I understood. Very nice guys.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad connect receivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reconnected my receiver to all my items. Did awesome job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents upgraded my system and cleaned up the wiring mess. Very knowledgeable and professional, and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I have ever been able to run everything with my TV and sound, etc. with one remote. Thanks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service on time and completed with any problem. That's all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV spondylitis problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem is that sound bar does not connect with every use of TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Teck found errors that had been performed earlier by someone else, and he corrected it and installed the sound bar. The Tech did an excellent job and I highly recommend the Teck guy`s to anyone who needs help with their electronic products!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a real space saver to me. Sounds amazing! Now I want one on all my tvs!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround Sound Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time and very knowledgeable of the entire installation. Wiring, mounting the tv, speakers, amp, etc.

    I would recommend this to a friend
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