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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 7,928 reviews
  • Rated 4 out of 5 stars

    Sound Bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly and helpful but because I needed a cable I didn’t have he was unable to complete the installation. Carrying that kind of equipment for sale to customers who need it would be helpful a would save the need for a return visit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    connected the new sound bar and programmed harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done. Quick and professionally done. No problems. Took the confusion our of the set up. That is what I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and friendly technicians. Knew how to service and were very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am about as unhandy and untech as is possible so I always have things installed. Before Geek Squad I always had things installed and it was hit and miss. Sometimes they were excellent, sometimes not so good. Every time I have used Geek Squad they have been excellent and explained everything very well. They seem to sincerely want to know that you understand what they are doing and how things work. Never rushed. I would definitely recommend Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Efficient and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed a center channel to speakers and made sure the sound was perfect before leaving!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    tec did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad took down my old sound system. and then set up the new sound Bar and show how to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great to work with!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in getting a new TV hooked up and teaching us about the different way to load apps. Unfortunately he was not able to get the sound bar to work and we thought we were going to have to purchase a new one. But I was able to do a work around and it is working fine now with the old sound bar. We do have to use alternative sources of remotes to access sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up with these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up for my sound bar was impeccable. They explained everything to me so that I can understand how to use it. They even set up all of my settings for me and took their time to explain everything I would need to know.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gagner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're really excited about the sound and quality of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    tv and sound system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time. Wore protective shoe covers. Were polite. Were knowledgeable and really efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time, were very knowledgeable, and completed the job in a timely manner. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed 5 speakers into the wall. they did a great job. professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to buy. I would recommend this to anyone. Easy to use and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Sound Bar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek squad install my Bose sound bar with the Sony 4k TV and it is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and courteous. They were anxious to assure we were happy with the final product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my equipment neatly and effic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my equipment very neatly and made awesome suggestions during the process

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Samsung soundbar and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding Sound Connect Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Soundbar produces great sound for both my TV and my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were awesome.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mediacom man disconnected my sound system when trying to replace my cable box and didn't reconnect all of the cords. I no longer had the beautiful surround sound that you installed for me. Your crew looked at the mass of wires behind my equipment and were able to reconnect everything. They were very nice, certainly knowledgeable, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and quick service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the mess trying to get it set up in the store I was relieved to have the actual installation go well.

    I would recommend this to a friend
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