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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 7,928 reviews
  • Rated 3 out of 5 stars

    Geek Squad called to connect Bose sound bar & tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep was prompt and worked hard to try to get my Bise sound bar which I purchased from you two years ago, to connect with the smart TV. He worked for about 1.5 hours and tried everything but was unsuccessful. It worked briefly but quit and did not resume. He even returned again toward the end of the day but again was unsuccessful. I gave up and ordered a new tv from you but changed my mind before delivery. Later I decided to delete the Bose app on my phone and reinstalled it. It immediately recognized the Bose 900 soundbar and now the Bose system works perfectly. The problem was with the Bose app. I am not dissatisfied with your service, your employee was sincere and worked hard to solve my problem.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worked and neat Everything went smoothly and no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of home entrainment devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a Best Buy Total Tech Member. I have had The Geek Squad has come to my mobile home on several occasions to connect my home devices. Most of the time Free of Charge. I don't know who I would call to get my home devices installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad were vey quick and knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very professional and nice. They were very helpful with all my questions. They showed me how to use everything

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geeksquad did a excellent job installing my new so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line. Super great. Good Good Good Good G

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    These people are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person sent to do my work knew what he was doing and I would use them again and again when the need arises

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I had most of the work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician didn't use the inculded microphone to set up the system. He had done 2 set up on mono. I went back and set the whole system using the microphone and on screen instructions, I found 2 speakers out of phase! After a few hours it sounds great. I fixed zone 2 to 2 channels. I feel like I over paid for your service that I had to redue

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crew did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did an excellent job of hooking everything up and placing things around the room to provide a full rich sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on the current TV's is at best fair. Glad we invested in a sound bar to enhance the overall sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fantastic this one word says all there is to say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Franco & Scott connected it to all my devices.Will not hesitate to recommend you services

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the guys setup two pairs of speakers on my deck and in my garage. They did a great job. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able mount my new sound system and connect everything to my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great setting up sound bar and perfect sound and location and connecting to TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped in smooth installation. It was helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my surround sound and did a fantastic job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job troubleshooting the original setup. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad did a really good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar works great. Love the sound. The TV and sound bar work good together

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this LG sound bar. I would recommend this product to anyone interested in having great sound

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my external speaker by using an analog instead of hdmi but it was very expensive for 1 hours work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad solve problem quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and informative. Told us what we needed. Would recommend!!

    I would recommend this to a friend
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