Customer Ratings & Reviews

My thermostat was improperly installed, which cause my HVAC equipment to malfunction I am very displeased with my service.

The thermostats were completely done only 2 out of 3 , but i was charged for 3 thermostat installation. I hope bestbuy can fix this for me quicker.

Solid product, good quality. Techs were knowledgeable and helpful.

This is so worth $200 a year. Sure you have to buy items at Best Buy but they setup everything and were so friendly. I saved at least a few hours just my first day!

New thermostat works great and easy to use with app

The instillation was quick and easy. The technician was on time and very helpful.

Again, the Geek Squad did a great job with another installation for us. Very professional, quick, tidy and explained everything to us.. Have had no problems with it and is working fine.

This is so wortg the money paying for if you buy alot from best buy you get your moneys worth for sure

Fast service, very professional and helpful. Geeksquad always comes through.

The agent who installed our Nest thermostat did a great job. He was invested in making them work despite some initial difficulties with our house electrical units.

I love the Nest. I can track what is going on any place in the world. The Geek Squad did a good job.

The agent installed 2 Nest thermostats, making sure all connections were in place. Great instruction and explanation of the thermostat features. Works great.

Courteous and knowledgeable staff. Took time to explain everything

Geek Squad installer was on time, friendly, professional and courteous. He walked me through how to use the devices and made sure all my questions were answered.

These guys spent all day of all my stuff. Giving suggestions and ideas for future. Quality work and enjoy them in the house.

I had a difficult job to be performed. The Geek Squad solved my issue. SLO Best Buy Geek Squad team is #1.

This was contracted out to a 3rd party who walked in with the Nest Learning Thermostat, removed the old thermostat before telling us that their wasn't a "C" wire and that his job was done. He then told us to contact our HVAC technician to install a C wire so that he could install the Nest Thermostat. We contacted an HVAC vendor who came to our house the very next day and pointed out the common wire the other technician missed and installed our product. This cost us an additional $150 when we were already paying for the total tech service plan.

Geek squad came to install thermostat was not able to do. Said they would reimburse my fee and did not. Also said to call them once it was in and they would come out to show me how to use, called a couple times and no one returned my call. Now I have to make an unnecessary trip to store to have my fee reimbursed and since its been about a week I have learned how to use. Not happy with the service.

Product was easy and fast to install works great. I was glad to have the geek squad install and not have to worry about.

Our agent mounted our thermostat efficiently and quickly