Customer Ratings & Reviews
Customer reviews
Rating 3.9 out of 5 stars with 51 reviews
(51 customer reviews)to a friend
Rated 1 out of 5 stars
Terrible, Terrible, Terrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This install was a total screwup from the very minute we purchased the thermostat back at the beginning of September. Yep - that is how long it took to get the thing installed and we ended up contacting an outside contractor to do the install, since Best Buy couldn't seem to be able to make a simple appointment. We had four different appointments set up and every one was screwed up. I will never recommend Best Buy for any installation again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Choose someone other than Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent a 3rd party out to my home and the third party installed the thermoatats incorrectly crossing the wires. Another third party contractor they hired told them an HVAC Tech is required. Best Buy continues to schedule install when it shoulf be a repair.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech home disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Will not stay connected to Wi-Fi and screen info disappears. Our home was extremely hot as a result of ecobee malfunction and the Geek Squad could not come for 3 days
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad was a no show with no apology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer never showed up. Customer service was not helpful and didn't even apologize or try and make things right. Subsequently we cancelled our Total Tech plan. This was our second no show and the best anyone was willing to do was offer us a date 3 weeks away.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer showed up over two hours late then proceeded to tell me I had line voltage at thermostats so he couldn’t install. After he left I checked and found low not line voltage. Hired another company to install and they work fine. I just think he didn’t want to work anymore that day.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't complete the install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer said that a wire needed to install the Wifi thermostat was not there so he removed the new one and reinstalled the old one. I had my AC service company come in and they found that the wire was there all the time. The installer just missed it. They made the installation quickly and easily.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review. Smart thermostats are a great way to control the temperature in your home easily. While we are glad to hear that you were able to get that installed, we understand that not having the service completed on the first appointment is less than optimal. We apologize about any inconvenience this has caused you. If you were needing any additional support with this please feel free to call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
I am disatified with service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn t get me connected or show me how things work .
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Geek Squad Agents to offer exceptional service and communication. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get assistance with your thermostat. We have Agents standing by to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I got ONTECH when I ordered Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered Geek Squad to install my new Nest Thermostats. Instead of Geek Squad another company, ONTECH showed up. The ONTECH technician did not know how to install the thermostats. They are still not working.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Failed install of thermostat and doorbell.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not completed. Complained at the store. No results.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad worked well in the past not this time. wasted my money.
I would recommend this to a friendRated 5 out of 5 stars
Thermostat add on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was done very well, smooth and fast Easy piecey!
I would recommend this to a friend