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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 361 reviews

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94%
would recommend
to a friend

Customers are saying

Customers praise the Add-On Home Wi-Fi Setup for its overall performance and successful completion of the task. Many customers appreciate the connectivity, mentioning that all their devices were successfully connected. Additionally, customers value the ease of use, highlighting that the technicians took the time to explain how to use everything.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 361 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Geek Squad tech's are great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad technician's arrived on time did everything necessary to install and upgrade my new Wi Fi system probably, We are enjoying the upgrade. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Computer serup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician set my computer and will fi in a professional manner and explained everything I needed to know in a way I could understand great tech. I believe his name was Sean or Shawn.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer setup and much more !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a bargain! Not only installed our new printer but also sorted out some of our other equipment and networks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Installed My New Printer and Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent James did two things: he set up a new printer/copier/scanner and he connected up our router. He did excellent work and everything is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent got my printer which was giving me trouble up & running. Works great now! He also linked my laptop to the new Net Gear device so I can connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was nice and did a great job! Would recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Add-On Home Wi-Fi Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the Add-On Home Wi-Fi, assured that the Wi-Fi was working as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeded our expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used the Geek Squad to set up our Blink Camera system to run through a new router separate from the router we use for our internet. The Geek Squad person was very friendly and knowledgeable and explained everything to us and set up the Blink camera system too - we requested that as part of the service appointment. We are very satisfied with the service we received.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice job takes one was awesome fast and frien

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice job takes one was awesome fast and friendly they did an awesome job I’m glad I went that route thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Starlink Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding work by Ken Hill to install my Starlink and reestablish my Orbi Mesh system

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    faster and easier to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new network system gives me one network for all of my devices instead of having to use an extender in parts of the house. Has been much more reliable to date.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed the add on Wi-Fi quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the new add on Wi-Fi box to allow hard wiring for all my TVs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is responsive, helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn't award 5 stars is that we had finally gotten enough Internet to get this set up correctly. Josh was very responsive and helpful, confirming that we hadn't done anything wrong on our end. (We still weren't getting good Internet service even with new equipment.) We were glad to have him get the modem set up, as Xfinity doesn't make it easy to connect with a live person. This installation took much longer, but it finally worked. We were urged to contact them again if we couldn't resolve the Internet gaps in service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Setup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. They did have to do it twice because of a faulty device. They did come out and fix the problem. It works great now.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad reestablished my TV, Ring, Printer to w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job reestablishing our Ring, the printer and many other devices to the wi-fi in s short period of time.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Home Mesh Network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job connecting our eero hime mesh network!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mesh WIFI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the mesh WIFI in our new house and everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Total Tech Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech service via the Geek Squad is the best thing I’ve ever purchased! I have used this service at least 6 times for several purchases and help for 2 TVs, eero, sound bars, laptop and printer, along with great advice on our next purchase of home security tech. Professional, courteous, knowledgeable service from employees that actually care about the customers they serve!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They were excellent installing my tv on my wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected cable, internet and and did it in a professional manner, they were excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noah did a great job of figuring my WiFi issues out! Had to swap out original ordered products for a new/different one...these guys are good!

    I would recommend this to a friend
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