Customer Ratings & Reviews

You get 1 star because it works. Process is terrible. What you're quoted in store and what they charge you with when your done... much different. Cost went up an additional $400 due to store incompetence. Never would I have used BB to install anything had I known upfront the amount they were charging. Don't believe a word they say... OH and they charged $99 to deliver the product they had to bring out to do the in-home install. Make sense of that

The network extender device was not easy to connect.

Horrible, No tech showed up on the scheduled confirmed date. No one called me to cancel. I took time out of my work schedule to get this done. Epic Fail. Called to complain and reschedule. Got some foreign service reps that did nothing to help. I was told a manager was calling me to address the matter. I'm still waiting. Epic Fail.

Charged me before even coming out & then you didn’t even come to my house to start the job. Every time I call you I get your slow computer directory that just send me to your 800 number. After finally get a hold of someone to do the work you said you wanted another $100 but You didn’t even come to my house to start the job. Very weak performance.

System running worse after the agent left. Now they can’t be reached to come back and fix the problem. Not worth the money.

Geek squad install it but it what salesman said did not do so bought something that is not helping

IOt's warm,I zap with my thermomter- it reads at 121 degree's .SO .,WHAT'S UP with That- This is the second time that I posted this problem,but with no feed back. ARE YA"LL REALLY READING THIS > or is this another AI ?

The Geek Squad was fast and knowledgeable. They did a great job

noah's suggestion to use eero has improved reception on all tvs geek squad knows what to do! thank you!

He was fantastic and he was friendly and explained everything and fixed it!

The agents gave me good advice on my wifi extender

I have relied on Geek Squad support for a number of years now due to my home-based business needs. This is the first time, however, we ever took advantage of on-site support. The agent was incredibly courteous and knowledgeable - more so than the tech support provided by my data provider.

WiFi working good I am very happy Geek Squad does a good job and treat me very good

Polite, knowledgeable, thorough. On time. Answered all my questions. Superb service!

The Geek squad has always been very knowledgeable and helpful