Customer Ratings & Reviews
- SKU:
- 1277646
Customer reviews
Rating 4.5 out of 5 stars with 3492 reviews
(3,492 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
First job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First tech didn’t really know what he was doing. Job had to be redone.
No, I would not recommend this to a friendRated 1 out of 5 stars
I was charged over 900$ for a Sonos and a tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible geek squad support. Rep was here 5 minutes, told me to buy a new hdmi cord and left. Two reps were scheduled to dismantle my tv. Problem still persists despite recommendations by rep
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us about this. I'm sorry to hear about how this appointment went. That's definitely not the level of service we aim to give you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Failed Tv Mount with Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts to get my tv and mount set up a third party finally had to be used! And they were great!
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have. Sales person to installer. I still did not put the sound bar. Worst experience.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 80’ inches tb and a tv stand and the installers didn’t feel comfortable to install I’m my tv stand. Which was very security attached to the wall.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad bad bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Displeased and requested for them not to mount my other TV and sound bar. The entire experience was bad
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service , he does not respond correctly , not aware of issue
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Not so much the geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cannot hook up my TV to the wall like expected I called a contractor and they were able to no problems hook the TV and soundbar
No, I would not recommend this to a friendRated 1 out of 5 stars
Completely Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Service person didn’t know the equipment and Geek Squad was going to take another week to send someone out. We canceled and found a local handyman.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only TV was mounted, he never came back to install sound bar. I do not know what to do?
No, I would not recommend this to a friendRated 1 out of 5 stars
GOING THROUGH THE MOTIONS GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SOUNDBAR NO MUCH BETTER THAN TV SPEAKERS. WE HAD TO HAVE 2 TECH VISITS TO UNDERSTAND HOW TO USE THE SOUNDBAR.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy should screen the companies better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contractor definitely was new to mounting TVs the work was not professional at all and all debris and mess was left behind
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Sound bar and sub-woofer do not work properly they turn off Best Buy and tech are not returning phone calls very disappointed in service and product performance.
No, I would not recommend this to a friendRated 1 out of 5 stars
Where is installer??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled without notice and left with no options.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rushed install - tactical installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of product expertise, rushed through how to configure sound bar through the TV. Also did not explain the equalizer functions through a Samsung TV.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
A big hassle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent struggled with installation of in wall power kit. Failure of process to follow up with claim resulting. Best Buy made good in the end but not a great experience overall.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
FRUAD OR MIX UP!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not recently purchase or have installed a sound bar! You have me mixed up with someone else!
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said he couldn’t install it on my wall after a purchased the Total Tech
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installed my soundbar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted my sound bar and I am unhappy. Technician didn’t know how to install. Messed up my wall and still not installed properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar goes in and out with variable sound. Probably should have checked the router capability.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friend