Customer Ratings & Reviews
- SKU:
- 1277646
Customer reviews
Rating 4.5 out of 5 stars with 3492 reviews
(3,492 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Sound Bar Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two sound bars mounted. One sound bar had to be mounted with an inch gap between the TV and sound bar. Looked real tacky so took it off. Was a waste of money to have it mounted
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for visiting us here to let us know about your sound bar installation. We know how important it is to get everything installed exactly how you want it. We would be happy to see if we can install this to your satisfaction. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I can’t even get a re-install so that I can enjoy what I bought! Paid $129 for something that half works! Not happy
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
The geek squad put unnecessary holes in my wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can I give a zero? It’s been a week and I’m still waiting to hear back from Best Buy about how my wall is going to be repaired!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Stillwaiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not happened. Scheduled for 7 Sept. Did not happen. Waiting new install date to be assigned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad. Had 2 different tech come do this. 8 holes later is hung.....
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Prepared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech wasn't prepared to mount the Arc to my 65 in TV. Had to have it rescheduled.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
not so geeky.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to do the installation because it was too complicated. And they call themselves the geek squad. Kind of laughable.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst installation and lack of knowledge peopl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst installation and lack of knowledge people that I’ve ever had in store anything in my home
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not send a third party out to me ever again! Send Geek squad like I paid for.
This review is from Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
No follow thru
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was not installed. Techs stated it was not needed and that the people at the store oversell
No, I would not recommend this to a friendRated 1 out of 5 stars
hmmmmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not provided soundbar mounting. Was told it wasn't part of the package. Would prefer if it had been.
I would recommend this to a friendRated 1 out of 5 stars
waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was accomplished. Waste of time. Didn't accomplish anything. Could not correct the problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one followed up. Speaker didn’t match the sound bar. No call from Best Buy. Always hung up on. I need a new speaker.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad did not mount my sound bar and whoever the company was (I can’t remember the name of them) did a terrible job!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Guys were great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived on time and worked quickly. I was a bit disappointed that they mounted it directly under the TV instead of leaving a gap per Bose site.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While we're happy to hear the installation team was prompt and efficient, but we're less happy to hear that you're not entirely happy with the end result of the service. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
POOR TECH SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has consistently NOT WORKED. Total tech support keeps coming out to the house for repairs!
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is in terrible disarray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get installed but says it did online. And I’m unable to get a refund because no one at Best Buy answers phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As noted in my review of the sound bar that we purchased. This was not possible once the product arrived for install. A refund has since been issued.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We expect our Agents to do their best to complete any services that were paid for. We're sorry that your sound bar setup and mounting service was unable to be completed as originally anticipated. We’re glad to hear that you received a refund. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad unacceptable treatment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted unleveled, terribly treated by Geek Squad agents
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device not set up due to geek squad wanted to charge me an additional cost
No, I would not recommend this to a friend