Customer Ratings & Reviews
- SKU:
- 1277646
Customer reviews
Rating 4.5 out of 5 stars with 3492 reviews
(3,492 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek squad didn’t complete the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t connect anything at all, just mounted the tv and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn’t done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to do it - this was not done. They got there and said I had to buy something else.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounder was mounted to close to the tv no gap was left so every time the tv is move the sound bar gets stuck
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Installation team broke my tv and did not install the product correctly. My 65 in TV has a crack now.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install my sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We paid for a service to get my sound bar mount it to my TV and it was never mounted
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont think it was hooked up correctly and I had to reconnect the subwoofer myself
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed my TV no good return my money please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No good return my money please thank you 000000000
No, I would not recommend this to a friendRated 1 out of 5 stars
worthless wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad would not install. this item was a waste as of now.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one called or showed up for the appointment. Left me hanging Took time off from work
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy never showed up! It was not completed. I need someone to complete the order.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting over a month since purchased for this installation to actually happen.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hang a TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys could not get a screw out so they just left.
This review is from Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet completed. Ultra was installed instead. encouraged agent to install unsuccessfully.
This review is from Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
It was NOT installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was NOT installed. The installer charged me extra for the sound bar mount and never installed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to work and tried totall tech they were no help either
No, I would not recommend this to a friendRated 1 out of 5 stars
Needs better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told a sound bar bracket came with the surround sound. What came was just two brackets.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did not know how to set up and connect my sonos
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply does not work. Sound bar is too heavy and it leans forward
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting was poorly done it felt off after a couple of months very disappointed.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Great technician, but overpriced service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another overpriced service from Best Buy, and should’ve been included to a wall mount tv installation smh.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We are always looking for ways to improve, and we are thankful that you've taken the time to provide your feedback. In some cases, we offer add-on service options, and audio it typically one of them. One way Clients can save money on services we offer, is through out Total Tech Support Program. You can learn more here: https://www.bestbuy.com/site/total-tech-support/tv-home-theater/pcmcat1523037677898.c?id=pcmcat1523037677898