Customer Ratings & Reviews

Our Geek Squad technician (I apologize that I can’t remember his name) far exceeded our expectations. He was skilled, professional, and personable. We would definitely call on the Geek Squad again, and I hope it will be him again!

The removal of the sound bar and mount (that was previously installed by another crew) was quick. The new sound bar and mount were installed while I asked questions. It was good to know what was done. The sound bar was tested and performed as expected.

Excellent. There was a problem with our TV mount when they came. They quickly made an appointment for a re-visit and ensured that my TV was wall mounted with the correct TV mount. They advice you correctly

I love my total tech membership. It comes with free and discounted installation and mounting. I've have rental property and when I buy w/ Best Buy my total tech membership takes care of the delivery, install and mounting. Great service at a great price!

Prompt and thorough install. The two installers provided me with options and recommendations. If they were unsure of something they checked. This was an irregularly shaped masonry wall and they did a great job with the install.

The experience of the geek squad in setting up our 65" Samsung TV and Samsung Soundbar made installation so much easier than if we had done it ourselves. Two installers are sent to the house on any installation of a TV 65 inches or larger to ensure safe handling and installation of the TV and soundbar. The knowledge of experienced installers is invaluable because they are familiar with the process of how to correctly mount the TV and soundbar, connect various devices to the TV, connect to the internet and optimize settings.

Ryan and Ryan provided A Plus service. They made sure the sound bar was installed properly, configured, looked good and also cleaned up the wires behind the TV on the wall. They are an asset to your team. Couldn't of asked for a better experience. Thank you!

Holt had a lot of patience with someone who is way behind in technology! He set up everything for us and then showed me how to work it!

T is mounted but the soundbar is NOT as it did not arrive with the TV & soundbar. I'm told it will take 2 months for it to arrive.Needless to say this is not acceptable. The technician was great and it is not his fault.

Thanks Geek Squad for setting me up with my Bose 700 soundbar and Bass Module system. The sound is the best I have ever heard for a home theater system. It will be great for watching movies and sporting events. I appreciate Julian and Trent for their help in setting up my new home theater system.

Joseph & Robert installed our Sonos sound system expertly—perfectly coordinated with our new tv.

The agent mounted my sound bar connected it to tv.

The agent was very particular that he centered the to completely on the wall, not to just hang it. He was very careful when moving and mounting the new tv so as not to damage it or to damage the cabinets under the tv. He mounted the new soundbar under the tv and was very careful and thorough when doing the job.

the install was without my supervision (wife). everything was done very well, which I would expect. however, the sound bar was mounted so close to the bottom of the tv Thai it is a bit difficult to get to the top buttons on the sound bar. having said that, it is not impossible to reach the buttons, and the new sound is wonderful, and everything is level, and clean. good job!

I think the sound bar sounds great but it is not quit sitting right.

The Geek Squad had to unmount my tv in order to install the Soundbar mount so it was a bit trickier than the actual TV mounting. They carefully laid the tv down and made sure to avoid any scratches and damage. After the install, they tested the sound quality and picture again and made sure I was happy with the end result! Highly recommended.

Just getting the soundbar adjusted to the way we like it. Quality is very good.

The geek squad tech was very professional and knowledgeable. I appreciated his attention to detail and his excellent customer service.

I enjoyed the team that set up. Quick. Smooth and nice.

Geek squad showed up on time. Had all equal ment and accessories needed for a quick and professional install.,