Customer Ratings & Reviews

My technicians from Best Buy arrived on time, were professional, and made installation easy. Thank you!

Quality product installed with care. Product came in damaged box, which concerned me. Has been working fine. TCL speakers synch nicely with TCL Series 6 TV

I have never heard a better surround sound system.

the sound is very good. and I can adjust it.very easy.

Austin and his co worker were very professional and did a great job installing our new TV and hanging it on the wall. I’d highly recommend Geek Squad services!

See my review on TV install by Geek Squad. They did a solid job of mounting the TV and this soundbar mount with it. They made sure everything was working. It's a little higher up than I wanted but remember it costs more to come back out and fix so make sure you get it exactly how you want it the first time. Much appreciated though.

The system had to be set up with a replacement due to manufacturer defect. The second set up was done differently than the first one. This system works now. I believe it was not set up and installed correctly the first time. It is seeming to work good now. That is why my review was only 3 stars.

This is not an easy install. Must be patient. Sony does a horrible job of providing no template in order to determine how far wall mount screw should be apart. You have to measure the distance and if you are off by even an 1/8” or so it will be difficult to mount. Geek squad did it but wasn’t easy. Nice job Sony,

The Geek Squad agents installed the Soundbar for my 65" OLED TV in a quick and efficient manner. It significantly enhances my viewing pleasure. I recommend purchasing the apparatus from Best Buy and having their technicians properly install it.

The geek squad was great. Problem happened at store in my opinion, they never once suggested in home consulting to make sure what we thought we were buying and what we did buy for our home sound/ TV requirements were apples and oranges.

these guys were great! these guys were great wango wango doo doo

I bought the soundbar w/woofer because I was worried that the TV speaker would sound too tinny. I also bougtt a wireless headset and find that I seldom use the soundbar. Maybe if I was an audiophile I'd use it more. Audio is great out of this soundbar so I'll use it when others are watching tv too.

The agents mounted my 85 in TV to the wall and hooked it up to my WiFi and set up my TV and apps for me. Very efficient and cleaned up everything

I would really recomend this tv! loved everything about!

Best Buy canceled my installation twice and both times they did it the morning of the appointment. Not only is this experience frustrating, but each time they tried rescheduling me at the back of the queue, which was a week later rather than prioritizing my appointment ahead of others with a later scheduled date. In speaking with customer service I got the feeling that nobody really understood what was going on as I would get multiple different explanations for why my service was continually being canceled. Unfortunately, you’re speaking with a call center. I believe they’re in Guatemala who can only reschedule you instead of finding a solution. I will never purchase this service again.

We had a very positive experience using The Geek Squad to set up our entertainment system. The Technician David Trejo was professional, knowledgeable, and friendly. The technician was on time and used his time wisely. He also walked me through and explained in detail how to use our new system.

The process of scheduling a appointment with the Geeks for the installation of our new TV was a 1 star experience...laborious process of navigating the automated prompts...long wait times on the phone...disconnected phone calls...but once the Geeks arrived at our home it became a 5 star experience

Great service at a reliable price. I can not see why people would not include this with their purchase

I had zero experience on mounting a sound bar. Geek Squad (Mark/Derek) did an awesome job of letting me know my options from standalone mount vs TV-Mount and the pros/cons of each! Super Impressed.

This is our second install with the Geek Squad. Their home tech evaluation is valuable in the selection process to ensure whole house compatibility with ALL electronics in home. Install technician knows his stuff. Mounted indoor and outdoor TVs with soundbars