Customer Ratings & Reviews

Great service quick and clean with a job of a ceiling mount

I’m not sure why it was extra for over the fireplace because it was drywall not brick.

THE TECH CAME IN MOUNTED AND CONNECTED ALL DEVICES THEY EALKED ME THROUGHT THE EHOLE PROCESS

Agents were early, extremely efficient and I haven’t had any problems with anything they set up.

The installers were wonderful. Very knowledgeable and explained everything. I couldn’t be happier

Agents were professional, efficient, very knowledgeable. Wont use anyone else

Professional team work , friendly , clean , fast

The service was well organized, quickly and clean.

Superb Mastec. Giving him 5 stars. Knowledgeable of his crafts. Recommendable

Very professional and a perfect install over my fireplace

Very happy with service of installation of new 65 inch tv!

Geek Squad help me install my TV quickly and professionally.

Yasss outdoor tv is up poolside.. Great service by best buy

They didn't cut right the first time to accommodate the mount cover, so they charged me an extra $50 to sloppily cut more. They charged me to fix their mistake and then didn't even do a good job! They left a huge gap above the mount, a large gap to the left and bottom. Now I have to pay someone to fix the huge gaps. If they measured correctly, it would have fit perfectly. The cable was not mounted correctly to the mount then the wall. He just attached the cable to the back of the tv, so every time we move it, the cable gets caught on the mantel and I have to move the cable. They also charged another $50 extra (both of these charges were after they did them, they did not tell us in advance that they would charge us extra) to put the TV box in the cabinet. I would not recommend them. The upside is, my husband was so upset he went and mowed the lawn.

Its sucks, dont buy from best buy. The products are crap, service sucks, they dont take care of you, you get transfered to 1800 number that all they do is say we will call u back and never do. Wish i could return it, but the installation team broke my old tv that i had so now im out of that tv. And ive tried getting some kind of satisfaction but no one will call me back. Attached old broken tv!!!

Men were pleasant and respectful but the TV does not appear to be square on the wall

Damage was done to my area above the fireplace. I wish Best Buy would refund my money.

Worse experience ever. Will not recommend to anyone. They show up late with a broken tv. Then make you do all the work to get new one and they leave the broken one on my wall till new one could be delivered. Do not recommend at all.

My tv was mounted too low and now it is crooked and rests on top of my soundbar, effectively blocking the remote signal. They used the previous mounting holes that were from a smaller tv.

The TV that was hung up on our wall by the Geek Squad fell off the wall. All they did was come back out and put the feet back on the TV and now we are having problems trying to get the damage to the wall fixed by Best Buy.