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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1682 reviews

Rating Filter

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,682 reviews
  • Rated 2 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did not honor my appointment time window nor did they call to say they would be delayed. The bottom line is they over booked their service appointments and farmed the installation service out to another company at 3:00pm. My appointment window was 8:00am-12:00pm. If you like staying home all day waiting for service, this may be the company for you.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was very helpful and knowledable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy did a great job installing the TV. He also worked around our schedule as the TV was being installed at a place of business, and we had a meeting going in the room at the same time the tech wanted to arrive. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Geek guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted by Geek Squad. My son helped lift the TV in place as it seemed more a 2 person job. Connections to other electronics was easy enough but we had to later disconnect & reconnect everything when we switched out to a new TV stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, knowledgeable Geek Squad Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Member arrived on time. Talked to me about product placement before doing anything. Measured & conferred with me before install. He was very professional. Room was left the way he found it except for my Tv on the wall! Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time Geek Squad came and mounted TVs. The first time they did an excellent job installing and mounting a 55 inch on our brick fireplace. This time, they mounted two newer TVs in the bedrooms. They always do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents of the Geek Squad were very knowledgeable on installing the TV on the wall, hooking up the surround sound system and setting the remote. Right on time and were very helpful answering any questions that I had. Thanks Geek Squad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price I paid to have the entire set of components installed was too high but work was done well. After the amount of money I spent on equipment I feel the installation should have been cheaper especially since I bought everything but speakers which I already had a great set of. Would recommend but would tell friend check pricing first.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned for a better quality mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this mounting and used a better quality mount instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't do it any other way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps I could have done this on my own, but at this point I didn't want to screw it up...so I went to Geek Squad. Nice job. Nice guys. Knowledgeable. Quick. Willing to help and answer all questions. Will be requesting services again!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting by a professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't purchase a 70in and mount it on my wall without the help of the professionals! These guys are great!!!!! And there are no cords showing from the tv down to the plug-ins as they hid them in the wall. Well worth the money!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t too expensive. Got it in clearance. Could’ve used my old one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I needed for my application, a new 65" LG. Has limited but adequate tilt function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in and ordered the setup. On setup day, the technician was helpful courteous and very efficient. He was very respectful and anytime I need to use this service in the future I will not hesitate. Well worth the money spent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with this so thanks allot for never failing me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arrived on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast but explanation of how TV worked was not given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Mounting - Did a Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my 55" Insignia TV. They were very professional and discussed with me the options before mounting the TV. Once completed, everything looked and worked great. I highly recommend using the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was exceptional. The team did a fantastic job at making with making it a clean and seamless installation. They were also very professional and did a thorough job. I wish we had gone this route sooner.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    We had geek squad help setup our entertainment sys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech knew basic setup, wasn’t not pro at surround sound setup.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost to mount TV was extremely expensive. Could be done cheaper by somebody else

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was installed to low on my mantle making it impossible to use the electrical outlet behind the TV. The Geek Squad and I discussed where I wanted the mount installed and the electrical outlet. I hired the professionals to do the installation they did a great job. My complaint is that I can't use the electrical plug.

    No, I would not recommend this to a friend
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