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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1682 reviews

Rating Filter

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,682 reviews
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 guys from Best Buy geek squad came to set up and mount my 60' tv. They had never seen my mount I purchase before but they made it work and were very professional. Would highly recommend them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. The mounting went well and while it is a little expensive having the peace of mind that the 1-year warranty brings was worth it since it was for my mother. Would have been 5 stars if the price point was a little cheaper but the service itself was the best.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Daughter ordered it would like turn side to side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine- the installer was great and worked hard and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician did a really nice job installing TV. He was professional. He made sure I was happy with the location of the TV on the wall. He also used a level...very professional installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad went out of there way to make this installation right. The mount I purchased was wrong for a corner and they quickly provided the right one and installed everything perfectly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad has the wall mounting down to a science. Quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, great service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up on time and were very polite and helpful. They had the knowledge to answer all of my questions and had a lot of patience no matter how elementary the question was.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Looks Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was remodeling my living room and decided to mount the tv above the fireplace. Best decision ever. Not only is it a space saver but it looks great as well. The geek squad duo that came to mount my tv knew what they were doing. Very knowledgeable and precise. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my Samsung TV using a new wall mount I had bought at another store. They were very professional and the TV looks great on the wall as opposed to the stand it was on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job mounting my new tv to the wall and hid all of the cords. They were quick and cleaned up the mess. Easiest and best way to mount your tv, it's worth the money!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting a must!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going from a 42 inch to a 65, the tv mounting was a must!! The Geek Squad was so professional, answered all my questioned and mounted my tv w/out showing any wires!!! So Happy :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the professional quality of the Geek Squad gentlemen that mounted my TV and set up my new surround sound system. Very impressed with everything of the 2 men.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ridiculous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent one technician to hang a 55" TV who, when she arrived, informed me this is a two person job. Duh! Also, despite what I was told on the phone, when paired with the setup and connect service, tech did not have cables that were necessary to do the job, nor was she prepared to find existing wires in the walls. Hire someone who actually understands the job!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was clean and perfect. I am very critical when it comes to the way my home looks. Both installers were polite, patient, and cleaned everything before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save yourself a headache

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I did was hire the Geek guard ti mount my new large screen TV on the way. No worry about whether I did it right cause they did it, and they knew what they were doing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad completed task quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service consisted of lowering TV from wall mount, relocating rf cable feed from antenna terminal to cable terminal and putting TV back in place on wall mount. Accomplished with no problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wish they would've done what I asked for them to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy enough for my 60" flat screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the one we originally ordered but because it was mounted above a fire place the the spacing of the studs we go this one. It's great. It's moves where you move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, pleasant, and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the Geek Squad several times in the past. I expected them to efficiently install our new TV set into the house "sound" system, and they did the work exactly as I expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to cancel my order after being On hold for an hour and a half due to them leaving a message they had to reschedule my geek squad and delivery appointment and getting nowhere. I got so fed up being constantly being put on hold I canceled my purchase of the TV and scheduled Geek Squad service. Even after I received my confirmation the order was canceled I still received a call from their delivery vendor. I had to call back in and be on hold for 15 minutes. They explained Best Buy never notified them the order had been canceled. More waist of my time for a TV and service I paid in full in the store. Their loss. I'll never use Geek Squad or delivery from Best Buy again.

    No, I would not recommend this to a friend
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