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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1682 reviews

Rating Filter

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,682 reviews
  • Rated 4 out of 5 stars

    Did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad reps arrived and did the job efficiently and professionally. nothing to complain about here. Doubt I would have paid for the service, but it was included with TV purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good mounting damaged floors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a long time to mount the TV but looks good. Tried a second tv but scratched my hardwood floors sliding furniture instead of lifting it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your thoughts. While we're happy to hear that your installation was ultimately completed successfully, having your floors scratched certainly doesn't live up to the stellar standard to which we aspire. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were polite but I didn't like the service, I never received a phone call confirming delivery and on top of it they were late. The installers mounted the tv bracket onto the wall only to realize they can't hide the wires! Which left me with no choice but to accept what was already done or I could return the tv. However, I would be left to patch holes from where the mount was placed and then repaint the walls myself? I couldn't get anybody to help me and when I went to the store they weren't helpful at ALL!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house to do the job were amazing. Professional and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great squad! Answered all my questions and connected all of my devices like I wanted. Even showed up on time!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible service had a no show then the second appt arrived an hour after the given window. Never again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great mobility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV mount is excellent. It as great mobility and allows us to view the TV from several different angles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice professional service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good custom-look option for mounting tv on the wall! Geek Squad guys were very courteous and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the quality of the install. The installer was very nice, worked quickly and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpful for what to purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful to purchase multiple tvs and mounting brackets and getting them all delivered to a store close by

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good solid installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid installation - techs were polite and did a nice job - cleaned up after themselves - recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy with our install experience, all the way around. They really know what they are doing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Techs did a great job at mounting our 47" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came to the house were great. Ordering the service on-line was a disaster requiring 2 phone calls to Geek Squad, a visit to a Best Buy store and rescheduling the service day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let the professionals install the tv the right way they will cover it if anything happens well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A bit pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can afford it I recommend them. Just piece of mind knowing your products are installed correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a call that he was running a little late. He knew what he was doing. Very smooth installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RYAN WAS ESPECIALLY HELPFUL AND PROFESSIONAL. WE REALLY APPRECIATED HIS HELP IN SETTING UP OUR NEW TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 3 TVs installed at different occasions from this service. They did a great job. On time and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Samsung ks8000 TV and had it mounted on my wall and now it looks awesome! Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys we're great and got the job done fast! They wall mounted a 65 4K Samsung tv and it looks great.

    I would recommend this to a friend
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