Customer Ratings & Reviews
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Top Mentions
- Rated 2 out of 5 stars
Techs were't too helpful here
SonyWontReleaseFWFix Posted
Techs were't too helpful here. Didn't explore options to resolve.
I would recommend this to a friend - Rated 1 out of 5 stars
Limited Functionality
99999 Posted
Geek squad has been here 7 times. All new equipment and they are not able to make New Samsung function with voice commands. The time and accommodation to keep letting the GS try to get it right is hardly worth the savings of being a member of their program.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 1 out of 5 stars
Unable to Install
Scottyboy Posted
The Geek Squad agent advised me that the Harmony device I purchased would not work properly with my Alexa Show. Therefore, I returned it. BTW, the Geek Squad Agent was very nice & very professional!
I would recommend this to a friendBrand response from GeekSquadSupport
Posted
Hi Scottyboy – It is always a disappointment when your technology won’t work with the products you already own. I’m sorry that we weren’t able to get that connected for you. I’m happy to hear that the Agent you worked with was helpful and professions, however, and hope that you’ll continue to use us in the future.
- Rated 1 out of 5 stars
Poor Service
CliffordD Posted
Poor service Tech did not show up nor did they call to cancel
No, I would not recommend this to a friend - Rated 5 out of 5 stars
echo dot setup
BillC Posted
Mr. Nguyen was very knowledgeable and professional with my problem. Most important, he was very understanding of my "lack of knowledge" of the matter and was patient with me!
I would recommend this to a friend - Rated 5 out of 5 stars
Geek Squad installed Ring excellently
Service Posted
The Geek Squad agent did a very professional install of all my Ring devises.
I would recommend this to a friend