Customer Ratings & Reviews

Robert Luong is excellent in all ways -- knowledgeable, patient, multifaceted in his skills, personable, and responsable always.

Always take care of my issues. Great service. Very pleased always with this combination of Best Buy & The Geek Squad.

Set up my new hard drive--- Alex Puentes was from the Geek Squad and was EXCELLENT!! Did a perfect job and was very helpful with any questions I had. Wonderful employee.

Toby was really polite and helpful. He gave us instructions on different apps. No problems The experience was great. We have never had a bad experience with the Geek Squad.

After internet provider changed my router, had problems connecting to my printer. The Geek Squad agent was prompt and thorough and answered all my questions. This service if of great value to me.

Agent installed all very timely and very Througher. Color coded my wires that greatly helps me.

The service was first class! He found the issue, explained it and fixed it. He went on to look around a fix a couple of things that might rear there ugly heads and fixed them!!

Eddie was a wonderful communicator and fixer! I couldn't have asked for better, more efficient service than he provided. I was extremely satisfied.

The agent was able to set up my new Epson ET-3850 printer. I was unable to do because Geek Squad previously set up an eero wi-fi router, which became my wi-fi router rather than my Arris combination router/modem.

Richard is the best Geek Squad member that you have. He knows how to talk to people and how to fix things and that is what i like about him. You owe him a raise. Please keep up the great work.

The agent installed my new computer and Internet and was very thorough with his information and time setting it up. I purchased the computer from Best Buy and so for I am happy. Thanks so much.

the people in the Geek Squid, always do a good job, either in store or on site with the customer. We, were glad to hear," I don't know, but I will find out and get back to you.", and they did!

Agent helped with installation of new printer and had it working in minutes and helped me download the new software...excellent service

Great new pc ! Fast and easy now. Big screen , no tower, and great service with full explanations of system and how to use. Ethan was great ! He is pleasant and patient with a couple of technical dinosaurs.

The staff of Geek Squad on line, on the phone and in the store are easy to deal with. Being a Total Tech member has been a lifesaver for my husband and me.

Ron was terrific. Explained everything he was doing. Very patient with our inexperience. Very knowledgeable and totally user friendly. A credit to the company. Thanks

Nathanael did troubleshooting on my printer. Gave me suggestions to make it work better. Very patient and informative.

Their agent identified the source of our troubles and was able to explain it to me in simpler terms and then fix it in a quick fashion. I couldn’t have been happier.

Michael, of the Geek Squad, helped us set up my husband's new PC. Without the expert help, it would have taken us days to figure it out!

The agent arrived on time, efficiently set up the printer, and answered our questions. He was exceptionally polite.