Customer Ratings & Reviews

Geek Squad did a great job of installing everything

Programmer was very professional and knowledgeable about the product and how to program it

Had agent sign in on our computer and helped remedy the problem

Great service, fast. The team are good professionals.

agents are great they got everything running great to work with

all went very smoothly and i would use them again.

See Summary Please, Ditto! Magnolia rocks, superb!!!

Mike tech tried to repair, he was from Geek Squad and had to defer repair to Magnolia

Buy a $1000 mrc remote couldnt get a tech to program it. Ended up returning it. Noticed the store took the display down. Dont sell what you know nothing about.

WAS GOOD BUT ULTIMATELY HAD TO REFER ME TO SOMEONE ELSE

doesn't work the way it used to and have to use 2 remotes

can't get anyone to come finish the job they started

On time, fast & efficient. The Geek Squad is awesome.

I purchased an LG t.v. and a universal remote from Best Buy. The brand new remote stopped working the day after it was programmed, and the brand new t.v. will not work without it. Despite multiple calls, texts and two in-person visits to the store, 1 month later, I can use neither the television nor the universal remote. Multiple managers and sales clerks have sympathized, understood, expressed concern, and promised an exchange. Not one person has followed through. Apparently, there is no consequence at Best Buy for poor service, so, managers and sales persons needn't follow through on the promises made to customers. I purchased their Total Tech service. Lesson learned. When this is resolved, I will NEVER purchase anything from Best Buy ever again.

The smart remote and the added universal remote control didn't work. Nothing against the Geek Squad Team that did the installation, but it just didn't work. I will be returning the items today

this was not utilized due to lack of communication between two geeks

Remote programming task of a new remote device was again unsucessful in getting one remote control to provide service for multiple device controls of a home theater. Valiant attempt was made by technicians, but fix was not permanent of final.

I am still waiting for my order items and have them installed. I purchased a home theater system from Best Buy / Magnolia around the 10th of December. I was given a date of Jan 21st when Geek Squad would install the home theater. It is Jan 30th and nothing is installed. I was told that the Amp is back ordered and so I have to wait. But I am not given any firm date on when I get the Amp and when everything will be installed. I have called couple people at Best Buy but I get their voice mail. But no call back. This is absolutely frustrating. I did not except this kind of service from Best Buy. And on top of that you are asking me to fill out a survey on how my installation went! You must be kidding!!

We waited over a month for this installation and got emails and phone calls confirming the day and time, but when the time actually came they called and canceled. We were so upset and disappointed since The Geek Squad couldn’t even give us a new date and time and what’s more troubling is that they didn’t care at all. We returned everything and got a refund and went to another A V company who will do the same thing for less money and time.

Purchased for my Control Four tv system. Hard to figure out if not technical