Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 241 reviews
(241 customer reviews)to a friend
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steve was great. Came out twice. He did all he could. Remote still doesn't work and store wont refund me the $159.99 I paid to make it work. It would work before Steve left and the next day it wouldn't. He seen the issue. I returned the remote, have given up on getting my $159 refunded and ABT has solved my problem. Very disappointed in Best Buy,
No, I would not recommend this to a friendRated 1 out of 5 stars
No accountability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a horrible experience. Multiple no shows and canceled
This review is from Add-On Advanced Remote Control Programming: Additional Zone
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote doesn’t work sun doesn’t work and overheats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.200 tip still doesn’t work properly. Only speakers work not remote not sub and it over heats
No, I would not recommend this to a friendRated 1 out of 5 stars
SERVICE WAS NOT PERFORMED!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TECH CAME WITHOUT EQUIPMENT, COMPUTER, TO SERVICE MY REMOTE. ??????
I would recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 appointments to get the remote programmed correctly. Each appointment required me to rearrange my schedule to accommodate the appointment. The first appointment the person who arrived wasn't even able to program remotes like the one I have.
This review is from Add-On Advanced Remote Control Programming: Additional Zone
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted the tv to low and never finished the job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was unable to program replacement to specificatios
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for properly trained individual to be scheduled for proper install. I scheduled a person to come out weeks in advance and then 5 minutes before the time they were supposed to arrive they called to say they were not trained properly for this type of remote. I am not sure Best Buy will follow up. Its a shame I spent $200 and did not get the replacement remote properly set up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ken. Thank you for taking time to get in contact with us about this. I sincerely apologize for the poor experience you've had and the inconvenience of time you've spent waiting on a solution. We'd be happy to get this taken care of with you. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can look up your order and see how to best take care of you.
Rated 1 out of 5 stars
Disgruntled Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible to work with. The right hand had no idea what the left hand said or did. We cancelled the service call because one of the other techs told us what we wanted done - couldn't be done but they charged us & put the order in. We did receive a credit. Bad News Bears!!!
This review is from Add-On Advanced Remote Control Programming: Additional Zone
No, I would not recommend this to a friendRated 1 out of 5 stars
Not usually disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a complex system that required a programmer to be at our home to program the remote. The person set was not able to program and programming happened offsite. Most of what was done does not work and much of what was previously programmed was erased.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad clueless , finding excuses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible , 4 weeks , 3 visits to store & still NO GEEK can figure out !!! Involved top manager & it’s over a month & yet to get service despite prepayment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Work Not Completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the Geek Squad men were not able to program the remote I purchased from Bestbuy. They could not sink with the spectrum cable box. ..I will return the remote this coming week.
I would recommend this to a friendRated 1 out of 5 stars
Worst ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst I have ever experienced with Best Buy. Honestly, I haven’t shopped there since this fiasco, and don’t know if I will again. They really dropped the ball on this one, and my remote still doesn’t work right.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 3rd visit, truly amazing how non detailed they are!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Universo Remote set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never performed! Still waiting for a phone call and still nothing!
This review is from Add-On Advanced Remote Control Programming: Additional Zone
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Programmers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have their own way and can't not make it the way a customer wants it. I downloaded the free version of the remote programming software and did it myself
This review is from Add-On Advanced Remote Control Programming: Additional Zone
No, I would not recommend this to a friendRated 1 out of 5 stars
Good luck getting the customer service you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The programming was incomplete….and has been frustrating trying to get it resolved.
This review is from Add-On Advanced Remote Control Programming: Additional Zone
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad…where are you!?!??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Best Buy gives you a complete run around to install and you’re stuck with a product you cannot use. Shame on you BestBuy & Geek Squad
This review is from Add-On Advanced Remote Control Programming: Base Station
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had three appointments to program my $500 remote and have been cancelled on all three
No, I would not recommend this to a friendRated 1 out of 5 stars
Thanks for trying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was one of our worst purchases. Noone can program properly, but it looks fancy.
This review is from Add-On Advanced Remote Control Programming: Additional Zone
I would recommend this to a friendRated 1 out of 5 stars
Install Gone Wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work was not done. Not sure if the tech was qualifies.
No, I would not recommend this to a friend