Customer Ratings & Reviews

My rating is affected by the fact that I don’t think I should have had to get an expensive universal remote in the first place because all my devices are Sony devices. The Sony remote simply doesn’t work consistently with three of its own devices. To get a stable operating remote, I had to buy an expensive one that only Best Buy can program initially and in the future. That seems totally unnecessary. It took multiple trips to my house to get it programmed correctly in part because of some quirkiness with the particular Sony TV I bought. After three days, the remote seems to be working as expected, but I haven’t actually tried everything with each of the devices. Time will tell. The in-home consultant and the installer were professional and patient, but the products themselves leave a lot to be desired.

Friendly, knowledgeable, fixed my problem, would use again without hesitation!

The agents installed all the equipment quickly and efficently with no mess!

Unfortunately this remote wasn't what we needed so we must return to store

Travis is a master at setting up and making sure all equipment is working properly! Great service, polite, great instruction on use of equipment!

The agent mounted, connected everything and spent time showing us how to use the new equipment

Have not used this feature so do not know how well we will like it.

Really like having only one remote to locate, Can charge fairly quickly...

New TV outside and it looks great, hooked it up to mirror my interior configuration and I could not be happier.

James added a second zone to the remote. He was very methodical.

We had tried a different service in the past to set up our entertainment system and were unimpressed. Best Buy rocked!

Trouble Shooting TV issues with NO video, but had audio.

Chris did an amazing job I’m highly satisfied and appreciate the great work effort.

Patient and thorough. Thank god for these guys! I’ll keep using them as needed.

Very advanced remote and complicated. learning curve was quick and still learning more. very happy

timely, knowledgable, efficient and friendly. answered all my questions

Great service and very knowledgeable. Highly recommend them to everyone.

Agents fixed my IR and programmed URC with nvidia sheild

Probably something that was recommended but not surewhat this was for

He did a great job and explained everything well to me